Desktop App
How do I successfully install the Freelancer Desktop App in Catalina and Big Sur Mac OS?Users who have the latest two versions of Mac OS, Catalina and Big Sur, will experience an Apple imposed block when attempting to install external apps that haven't been approved by the App Store, like the Freelancer Desktop App.
If you get the error "[file name] can't be opened because Apple cannot check it for malicious software", you need to manually agree to install the app in your device.
To successfully install, go to System Preferences > Security & Privacy > General Tab. Click the lock in the bottom left to unlock your System Preferences. Make sure that the radio button App Store and identified developers is selected, and click Open Anyway.
How do I install the Freelancer Desktop App?You may download the installer for your operating system through the Freelancer Desktop App page. The link to the installer can also be found at the page of your current hourly project.
How do I start using the app?Sign In
App NavigationOnly hourly projects will appear on the Desktop App dashboard. The following tabs will be available on the dashboard:
Notifications You will receive notifications from the app for new messages, awarded projects, created/released milestones, and issued invoices.
Search If you have a long list of active projects, you can easily search for them in the Search bar.
Errors Displays the lists of errors that you may encounter in the app.
Offline tracking enables you to track your work hours when the Internet connection becomes unstable. In this case, the Freelancer Desktop App will still take random screenshots as proof of your work. With offline tracking, you can prevent losing records of the hours you’ve worked and their corresponding invoices.
What are the limits of offline tracking?
What is offline tracking?Aside from the current time tracking, messaging, and file sharing features of the Freelancer Desktop App, the offline tracking feature enables the freelancer to track their hours and take random screenshots of their work even when there's no stable Internet connection.
How does offline tracking work?
What are the limits of offline tracking?
How do I uninstall the Freelancer Desktop App?Windows
You may also check the uninstallation guide in the Microsoft Support page.
Mac OS
You may also check the uninstallation guide in the Apple Support page.
Ubuntu
You may also check the uninstallation guide here.
Mint
Alternatively, use the hardcore Linux way through a command line: Then delete the configuration package for the app:
Fedora Apps in Fedora can only be uninstalled by using the command line. You may use the following commands: # rpm -e remove freelancer-desktop-app
What are the system requirements for the Freelancer Desktop?In order to use the Freelancer Desktop App software, the minimum requirements are: Windows
Operating System: Windows 7, Windows 8, Windows 10 UbuntuOperating System: Ubuntu 12.04, 12.10, 13.04, 13.10 and 14.04 MintOperating System: Maya, Petra FedoraOperating System: Fedora 20 Mac OSOperating System: 10.7.x, 10.8.x, 10.9.x, 10.10 I am encountering this bug, what do I do?Here are some problems freelancers may encounter while using the Desktop App:
The file size of the installer should be no less than 50MB.
Check the antivirus and firewall if they are blocking the app from running. Due to hardware and software compatibility, sometimes you need to wait for a longer time.
Note that fixed-price projects are no longer shown in the app.
Check if the chat/messaging on the site is working.
If you are using a physical machine, update the graphics driver. Use up-to-date Linux OS.
Check your project page and confirm that there are no deleted screenshots. If there are no deleted screenshots, contact Support here. Deleted screenshots reduce the time that can be invoiced. If there are deleted screenshots, check if they are equal to the number of lost hours. If not, contact Support here.
- If there is a screenshot deleted, the hours that can be invoiced will be deducted as well.
Will the desktop app work in a virtual machine environment?Desktop App will work in virtual machines (VM) as long as the operating system is supported. However, we recommend that you let the Desktop App run on the VM's host machine as much as possible. VMs are simulated environments; there are subtle differences when running on an actual machine. This sometimes causes issues with the Desktop App. |