Hello,
I am Patton SmartNode Certified Specialist and done thousands of Patton deployment. Looking at the Patton device, i assume you are using Patton gateway to integrate /convert SIP to ISDN PRI. I will be able to reset Patton and reconfigure the PRI/SIP for you. I am not a Alcatel expert but if the issue related to ISDN , I can help. Let us discuss over chat and understand about your issue better .