Zadarma Call Dialer Administrator

The Dialer Administrator is a technical role, responsible for the Zadarma call dialer, which will include uploading contact batches, testing of batches, assigning roles/access, mapping, and reporting. In this role, the Dialer Administrator will be working closely with sales team and compliance team, Workforce Management, and other stakeholders. This role will also be providing compliance guidance when running outbound campaigns. Responsibilities Perform list management: Loading, mapping, reporting Perform daily uploads, downloads, and importing Ensure and document outbound dialer activity Analyze dialer-output data to identify potential problems and issues Run payment report regularly Create and update dialing campaigns filter, list strategies, and reports Monitor and adjust the performance of the dialer systems Complete other duties assigned Create and update outbound campaigns including pacing, trending, penetration, non-connects, and troubleshooting. Configuration of new campaigns: creation, user profiles, worksheets, etc Support various contact types; Independent Business (Result of OB call), OB, Automatic Call Dial, SMS Qualifications BS (CS) and 3-5 years of work experience as a Call dialer administrator (preferably Zadarma) Experience in call-center environment preferred. Knowledge and experience in using a dialer system Intermediate to advanced proficiency level with Microsoft Excel Basic statistics knowledge and ability to comprehend and analyze dialer-output data Knowledge of auto-dialer operations and concepts Understand database-design principles, data structures, and optimizations Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Strong time management skills and the capability to execute multiple tasks and priorities in a dynamic environment Excellent oral and written communication skills Time Engagement: 12 hrs support (7AM to 7PM CET)