I have a team of experienced agents and we have experience working with different clients for different campaigns including transfer-type campaigns. Some campaigns include health insurance, real estate, solar, booking appointments for a free thermostat, etc. We are also currently handling the customer support requirements of various companies in the US. We do chat support, email support, cold calling and answer calls. All my agents are based in the office, thus the reliability. We are also using Plantronics USB headset. We have 2 internet providers and I also have an IT team working 24x7 to assist the agents in case of technical issues.
I'm up-to-date with the current technologies, like desktop sharing (teamviewer, citrix, gotomeeting), CRM/project management tools (Salesforce, Zoho, Asana, etc.), cloud services and VoIP (i have used ringcentral, vicidial and other dialers. I have experience with word-processing software and spreadsheets (e.g. MS Office, google drive) and I'm knowledgeable with online calendars and scheduling (e.g. Google Calendar).