I am a creative, efficient and innovative customer care representative with over two years’ experience in customer service and customer retention. Have excellent attention to details coupled with time management skills, active listening and wide product knowledge, a positive attitude to work. A self-driven individual who enjoys challenges, thrives on responsibility and is able to communicate at all levels. Uses a methodical approach towards work and is able to prioritize and work accurately to ensure successful implementation of projects and set targets. Confident and highly motivated team player with strong analytical skills and good exposure to team management. I have telesales skills via inbound and outbound calls.
MTN Nigeria OUTBOUND Campaigns worked on
On-boarding, CSN (Customer Safety Net) Survey, DCR (Dormancy, Churn and Returnee) Survey, Declining customers (Drop in spend), Upselling of credit limit to Active Xtraspecial postpaid customers without credit limit, CLF (Closed Loop Feedback) Survey, New achievers, 4G campaign, Accidental data users, Dual Data Acceleration Stream