INCOMM ONLINE CUSTOMER SERVICE

ABOUT THE COMPANY: (INCOMM FINACIAL SERVICES) Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Gift Card Impressions (GCI), an InComm company, provides engagement and gifting solutions to leading retailers, Gift Card Brands and leading corporations. The company has received 30 industry awards for innovation in the last 6 years and has more than 98 patents issued with another 30+ patents pending in the US and worldwide. The company’s leading edge research allows the company to understand how to provide revolutionary communication and gifting solutions that enhance engagement and create more meaningful and shareable experiences for consumers and businesses. Learn more about GCI at www.giftcardimpressions.com. About This Opportunity Gift Card Impressions (GCI) is looking for a temporary Customer Service Representative to provide tier 1 customer support during our seasonal increase in consumer calls. In addition, this position will assist with other projects in the office. Gift Card Impressions (GCI) is looking for a temporary Customer Service Representative to provide tier 1 customer support during our seasonal increase in consumer calls in addition to other projects in the office. Responsibilities: Answer incoming consumer calls and emails. Provide Tier 1 customer support to consumers. Enter and track cases in Netsuite, and provide updates to the digital team. May be requested to perform other miscellaneous tasks/duties to support other teams as time allows. PREFERRED QUALIFICATIONS; -Must be able to work 11/1 through the end of the year 40 hours/week (FLEXIBLE SCHEDULE). -Would be required to work Tuesday through Saturday (REMOTELY). -2+ years of Customer services experience. -Over the phone customer service experience. -Basic computer skills including Microsoft Word and Excel. -Must have excellent typing and documentation skills. --Ability to participate and complete mandatory training (this schedule may be different from your production schedule upon hiring). -Must be able to work 11/1 through the end of the year 40 hours/week. This is a contract assignment. This is a contract assignment. REQUIREMENTS: -When applying, please be sure to verify that your mailing address in our system is an address where you can receive equipment to ensure that there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment. -A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider only!