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Phone call quality monitoring project

$15-25 USD / hour

Mbyllur
Postuar over 2 years ago

$15-25 USD / hour

We are looking for English speaking freelancers to act as our "prospective Client" and test the quality of phone call responses from our customer support / front-desk team. We will provide a checklist of items to observe during the phone call. The testers should carefully observe the items mentioned in the checklist, complete it and send back the report to us every week and on-demand (within the next 24 hrs). We require the freelancers to make at least 15 phone calls in a week (including weekends and public holidays) to the service number we provide. The calls have to made at random time zones (if possible also from different country phone numbers) with more emphasis on - before and after Singapore business hours. The freelancers will bear the costs of the phone calls. Please submit your quotation, if interested.
ID e Projektit: 31634548

Rreth projektit

17 propozime
Projekt në distancë
Aktive 2 yrs ago

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17 freelancers are bidding on average $18 USD/orë for this job
Avatari i Përdoruesit
Hello there, I understand that you are looking for someone to check the call quality by acting as prospective client. I think I am good fit for this because I have 10+ years of experience in customer support and sale industry. I have also worked as a call quality assessor, where in I was giving point on the basis of how they handle the call. Looking forward for your message to discuss further. Thanks, Hemant W.
$20 USD në 10 ditë
4,9 (15 përshtypje)
3,9
3,9
Avatari i Përdoruesit
im a customer service agent, technician in systems and currently studying an international business administration degree in Colombia. I have work experience, Im proactive and i really love what i do, i been working as Administrative Assistant, Bilingual agent and customer service representative. Also i can act like a prospective client. im available to start today.
$15 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hello Dear Concern, I have read your requirement and interested to work for this project. I am mostly available on EST time zone but I can manage to work in any timezone as you have mentioned before or after Singapore Business hour. I can manage the call credit as well and I can call with my own number and send you the report. As you have posted this as an hourly I am putting my budget including the call credit as an hourly rate. You will be interested to know about me. I am professional person having 10 years of professional experience in multiple industries and I have more than 5years of experience in support and tele marketing. I am good at communication and marketing. Lets talk more about the project and me in chat. I will be an asset to you if you choose me for this project. I can guarantee you can utilize my skills and experience almost everywhere in your business. Looking forward to hearing back from you. Regards Mahadi Hassan
$15 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Dear Recruiter, I am interested. I am very observant and I have experience in customer support, as such I know exactly what to look out for, with your guidance on what you want. As a freelancer I get contracts to work across the world, hence, Why I have numerous phone numbers. In addition I also have, voip app, CallsUp,talk360, RingOver. I will be available for more than 30hrs, 15 phones calls a week at different time zone. I am available to start immediately.
$20 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Honestly, I possess all the skills and experience that you're looking for. I'm pretty confident that I am the best candidate for this job role. It's not just my background in the past projects, but also my people skills, which will be applicable in this position
$20 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Dear Hiring Manager, I wish to apply for the Virtual/Administrative Assistant job opening recently discovered on UpWork. My work experience in online customer care, sales, troubleshooting, email support, will enable me to be a very effective employee. I am confident that my skills and professional background will make me a great candidate for this Virtual/Administrative Assistant position. Over my years of work, I acquired various organizational, accounting, and bookkeeping/ record keeping skills. I strengthened my abilities to interact with customers, ensure their questions were answered, and go above and beyond to satisfy them. My work has taught me how to be patient, understanding, and caring. These skills will be vital to your company. I am a focused person, and I am always willing to go beyond the minimum expectations to make sure I serve customer needs. My background and proven commitment in my field make me an ideal candidate for this position. I would appreciate the opportunity to discuss this position and my qualifications with you. Thank you for taking time out to read my application and for considering me. I look forward to hearing from you. Sincerely, Francisca Hilton
$20 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hi! I am offering my services on short notice. Relevant Skills and Experience. Please consider me and give me a chance to impress you by my quality services.
$15 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hello dear client, I can make the phone calls using different phone numbers I have like 3 phone numbers.I am also a native english speaker so communication will not be a problem. I will bear the cost of the calls and write down everything that transpires during the call. You are guaranteed quality work and on time delivery. Kindly send me a message for further discussion. Regards, Purity
$15 USD në 1 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
i have excellent administrative skills which I believe are indispensable in this project. In addition, I also really enjoy working freelance and flexible which i certainly needed in this project.
$20 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hello, Congratulations on this project, which is a good way to measure what kind of experience your clients are receiving. It is particularly interesting for me because my work experience has been on the other side as a service provider. I applaud your efforts, in fact, this should be a part of every business practice in order to know firsthand how the client is being handled, and if it is being done in accordance with the organization's standards, regulations and policies. This will provide a good feedback on what is working well and what changes need to be made in order to attain the goals you have established for your organization. This will give a clear and accurate indication of the effectiveness of communication offered. I have access to 5 different phone numbers which I can use to make calls. Engaging in this way is likely to provide positive results in the way forward, and will be beneficial for future recommendations and programs, as far as the client is involved. I look forward to hearing from you, Dorothy
$20 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hi! Good day to you! I find your job post straightforward, extremely enticing and something that I can definitely deliver on. I am a decorated Sales person that has taken different accounts and campaigns for years on end and I am a certified closer. I am the type of person that once you get me on the line, the call will not end until you say yes. I am verified and have a great background when it comes to sales. I have tried my hand in managing, coaching and training other people in sales as well and I love what I do. I am someone who has been there, done that and went home to be a homebased freelancer for some more. I want to contribute to the success that you are clearly building and I await your response. I am the PERFECT choice for your business because while other people see a job and a paycheck, I see an opportunity to grow and win.
$15 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Have been working as a customer care and sales agent in Vodafone UK which is well known for its strict standards of customer happiness not only satisfaction. I showed a remarkable performance in all my targets and sometimes overachieved my sales target .If you know how sensitive the English people are you will know how careful you need to communicate with them to make the interaction with them successful, taking in consideration the average handling time target that needs absorbing calls as much as I can so I used to absorb up to 35 calls daily in 8 working hours to sum up, All customer service duties and requirement I mastered in the last 2 years so I see I'm the best matching to that job.
$18 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
I have a short experience in customer service line when I was in Korea. I am not sure of nature of business of the business but I am thrilled to try this task. I don't mind bearing cost of phone bills. I will do my best to complete and deliver the result. Thank you!
$18 USD në 20 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hi, I've been working in a call center for the past three years and have extensive expertise dealing with a variety of customers remotely. I'm presently operating a call center and as you stated, "the freelancers will bear the costs of the phone calls." I also have my own dialer, so I can get started on this job right away. Please contact me so that we may continue our conversation. Warm regards, David James
$20 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0

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Flamuri i UNITED STATES
United States
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Anëtar që nga sht 27, 2021

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