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IT Service Manager

$25-50 AUD / hour

Mbyllur
Postuar about 5 years ago

$25-50 AUD / hour

Seeking a customer focused IT Service Delivery Coordinator. You will use your skills, experience and initiative to not only help WSP provide solutions when issues arise but also help them ensure the organisation gets the best from its ICT investment. This role is responsible coordination of IT Service Management activities and at the same time its critical the role maintain “hands on the tools”. This role would suit someone with end-user support and infrastructure management experience in a highly complex technology environment. Previous experience in an engineering. design or professional services firm highly regarded. To be successful in this role you will have:  Customer focused attitude to IT Service Delivery.  Extensive experience operating within a Wintel environment, particularly working with Windows 7 and 10 and Windows Server.  At least 5 years’ experience maintaining IT services, including IT equipment procurement, IT asset management maintaining knowledge base articles and documenting and improving ITIL processes.  A passion for technology, and be driven to find solutions to both technical and business problems.  Experience managing outsource partners and vendors and ensuring they keep to documented service levels. This role will work closely with end users and our outsource partner, managing escalations and coordinating problem management. It is essential that applicant have excellent written and verbal communication skills (including the ability to communicate clearly with varied levels of technical expertise). This role reports to the Regional Service Owners for ANZ and works closely with global IT Infrastructure and Operation Service Integration team. This position could be located in Sydney or Melbourne.
ID e Projektit: 18621955

Rreth projektit

27 propozime
Projekt në distancë
Aktive 5 yrs ago

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27 freelancers are bidding on average $38 AUD/orë for this job
Avatari i Përdoruesit
Hi, There Senior Systems Engineer here. I would like to complete this project for you. I can provide you with certifications as well. Please let me know when you're available to discuss further.
$50 AUD në 40 ditë
4,8 (107 përshtypje)
6,5
6,5
Avatari i Përdoruesit
I have experience in deploying and maintaining of: Cloud Computing Platforms: AWS Amazon Web Services,Microsoft AZURE, Google Cloud (GCP). Server Operating Systems: Windows Server 2003-to-2012R2, Windows Server 2016 Amazon Linux, Debian, RHEL, CentOS, Ubuntu. Web servers and servlets containers: IIS, APACHE, NGINX, DOCKER Mail servers: POSTFIX, EXIM, MS Exchange 2000-to-2013, MS Exchange 2016, QMAIL Database servers: MySQL, MS SQL Virtualization: MS Hyper-V, VMware Server(ESXI), VirtualBox. Directory service: Active Directory, OpenLDAP. File servers: IIS FTP, proftpd, FileZilla FTP Server, SAMBA. Firewalls: Windows firewall,ISA/Forefront TMG, MikroTik,PFSense Zywall and other Routers; Data Storage Systems: Netapp, FAS, EMC, VNX; Hosting Panels: PLESK,cPanel,Website Panel
$50 AUD në 4 ditë
4,8 (106 përshtypje)
5,9
5,9
Avatari i Përdoruesit
hello, I have over 20 years in ICT with very deep specialization on Wintel environment with MCSE certificate since Windows NT4 and years of hands-on experience with different Microsoft technologies. worked in both solution providers side and customer side in both technical and management position I am looking to relocate so if this job is open for candidates who require visa sponsor I am sure I am a good fit
$25 AUD në 40 ditë
5,0 (20 përshtypje)
5,7
5,7
Avatari i Përdoruesit
Worked 15 years with Windows oriented network, with a lot of VM's (1000+) with different OS's (Linux, Windows). Good knowledge in geographically distributed company, with 30+ offices around the world.
$27 AUD në 40 ditë
5,0 (3 përshtypje)
1,8
1,8
Avatari i Përdoruesit
I have support over 30 customers with post project support. I am responsible for ensuring all projects are adequately staffed and documented as per the ITIL and PRINCE2 standard. I singlehandedly compiled and aligned the organization to be SAP PCOE compliant which is a 7 million dollar income for the organization. Some of the daily tasks I undertake are: • Implement SAP PCOE requirements using ITIL industry best practice • Formulation of support department policies and procedures using ITIL industry best practice, continuous reviews and refinements to ensure they are always up-to-date. • Maintain Installed systems and support staff personnel and customers satisfaction • Provide the TTCS assurance of SAP PCOE certification by maintaining a credible system of audit plans, SAP PCOE check list standards • Ensuring support staff certifications and continuous professional development of staff is current • Update compliance status and monitoring continued compliance of tests systems, customer remote connections and documentation • Change management process documentation to be drawn up and implemented, including comprehensive testing following new functionality and/or upgrades • Interventions to restore deviations from PCOE compliance • Engagements with SAP advisors to align business with SAP set standards and compliance • Continued improvement of the SAP Solution Manager, upgraded to latest version 7.2
$41 AUD në 40 ditë
5,0 (1 review)
1,8
1,8
Avatari i Përdoruesit
Worked as It services manager for Provisio Technologies Pty Ltd. Melbourne and QC with Human Pixel Pty Ltd. Reference letter from Australian employers on request. PMP certified IT project manager, MBA in marketing, business consultant, market researcher,writer, proficient in the field of business plans, presentations, SEO, social media, Adwords project management, presentations, marketing and branding, HR, operations, real estate, contracts, finance, legal, health, teams, training. Experience 10 years. willing to offer free trial and looking for a long term work association.
$27 AUD në 40 ditë
5,0 (1 review)
1,1
1,1
Avatari i Përdoruesit
Hello, I have more than 7 years of similar experience for an healthcare industry. Currently, I'm working as Assistant Manager Information Technology. I'm providing IT services to over 100+ nodes. I have read project description and I feel that i can provide your my services as per request. My availability wasn't an issue, i'm mostly available online. Please feel free to contact for further information. Looking forward to hearing from you soon. Regards, Raja Muzammil.
$25 AUD në 40 ditë
4,0 (1 review)
0,4
0,4
Avatari i Përdoruesit
Hi, We have gone through the project description and analyzed your requirement. As per our understanding, you need IT infrastructure support in an internal environment. We have vast experience in managing Datacenter based on VMware ESXi servers. Currently, we are managing a few Datacenters in Canada. We have been in IT infrastructure services for recent 7+ years with high expertise and experiences. We are working on multiple Canadian projects. We are managing In-house datacenter, server, network performance & security, firewall management, Virtual platforms (VMware, Hyper-V, Citrix ). We are serving high quality and 100 percent satisfied services to our clients. (to view our clientele, visit on our website) We have a CISCO, Microsoft, and VMware certified technical team with the high-level technical exposure. Our Tech. expertise: Windows AD, DNS, DHCP, IIS, Azure Services, AWS, VLAN, Trunking, MPLS, VPN, Routing & Switching, Fiber/ iSCSI networking, NAS and SAN storage Array Config.,Router configuration, Layer2 & 3 Switch management, Remote Support, Network, and PC Security, Network/Server Troubleshooting and performance Optimization, ESXi, vCentre, vMotion, Hyper-V, Live Migration. For further discussion, you can ping a message to me.
$35 AUD në 40 ditë
5,0 (1 review)
0,5
0,5
Avatari i Përdoruesit
Because i am working in the same domain with same responsibility from last 5 Years with World top 10 Company
$41 AUD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
All candidate are intelligent and support this project
$41 AUD në 10 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hello there, I notice that you are seeking a native English speaking IT Service Manager for your operations. I have spent many years in IT Services with a Consultancy operations supporting multiple SMB's and multinational branch offices, involving client facing roles, in general administration and technical support, I believe that I could be a great fit for your organisation. It would be great if you could contact me with details, so we can arrange an interview and discuss the matter further. Note: I'm willing to relocate. Best regards Derek G.
$50 AUD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Experience in handling US Clint and solve there computer related issues Relevant Skills and Experience 3 year or experience as computer technician Work as computer troubleshooting Customer support Anty virus support Operating system support
$43 AUD në 10 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hi All, I am Bashir Awaty, currently working as an IT Support Officer at Australian lamb company. Proactive self-starter with track record of initiative, personal responsibility, sharp learner, ownership of work and troubleshooting ability. I have been in the IT industry for over three years, with a prime focus in IT Support and Network/Systems Administration. I consider myself to be experienced, a trustworthy, bright, driven and humble professional who can work autonomously or part of a team. Specialties: • IT service management. • Customer Service and technical support. • Systems Administration (Servers, Desktops, Laptops, and other devices). • Network Administration. • Information Security management • Virtualization (Vmware and HyperV) Qualities: • Knowledgeable • Tech passionate • Certified • Problem solver
$50 AUD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
1) PMP, Prince2 Practitioner, Agile - Certified Scrum Master, ITIL Certified, Six Sigma Lean Certified 2) Have 20 years if experience IT Management 3) Have experience Infrastructure Management, Applications Management & Application Development 4) Had managed several projects of the NA clients and European clients successfully
$41 AUD në 1 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Dear Sir, I have over fifteen years’ experience in all levels of IT operations, support and maintenance with extensive experience in quality assurance, systems management, infrastructure development, and project management. Academic Qualification: M.Sc. ( Computer Science) in 2013 Certifications:  Cisco Certified Network Associate  ITIL® - IT Service Management  Microsoft Certified Professional  Microsoft Specialist (Windows Server Virtualization with Windows Server Hyper-V & System Center Specialist) Professional Training: Awareness & Internal Auditing of ISO 9001:2015 Quality Management System  Awareness on Quality Management System ISO 9001:2008  Advance programming using Visual Studio .NET and SQL Server 2000, from Edge Systems International  National Cadet Corps  Office Automation from National Bank of Pakistan I possess the ability to enjoy my work and to put my full effort into the task, which is assigned to me. I believe in professionalism with the sense to blend myself with both my personal and professional life. A detailed CV will be shared on-demand. Regards, Muhammad Umar Muzaffar
$27 AUD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Having more than 19 years of experience in IT Service Management, IT Infrastructure & Operation and Service Delivery Domain. Having extensive subject matter expertise on the given requirement. In one line summary; you wont get better suitable candidate than muself for this role. Appreciate if chance can be given to discuss on the same.
$50 AUD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Dear Sir/Madam, I am an enthusiastic and high-achieving IT professional with a Bachelor of Computer Science, currently Following my Master of Networking Systems and Administration. I have exceptional technical and analytical skills, with over 5 years’ experience in Technical Support Level 3, database management, information system support and security, and network and server support. In my previous roles I have performed installation and configuration of software and hardware, router and switch administration, and worked extensively with Windows and Active Directory. I have helped clients both on site and remotely, and have always demonstrated a keen ability to problem-solve and troubleshoot. You will find me to be a positive, motivated and hard-working person who is keen to understand company needs and contribute. I have excellent communication skills that allow me to work effectively and positively with staff and external stakeholders. I am always available on Email and Skype and my skype ID "praga_v". I will be available more than 60 hours per week and able to start your project as soon as possible according to you. Regards, Pragatheesh
$41 AUD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Your project description looks interesting, I would love to take on this challenge. I'm a German engineer speaking English and Spanish (apart from German). I have 15 years of experience of IT management and have 10 years experience as Head of IT Services of an international company with 15 branch offices worldwide. This job included optimizing IT process (both IT support and administration), automation of client management, and of course managing projects and external partners/service suppliers. I have good knowledge in Windows environment (both server and client infrastructure) and would love to help you
$50 AUD në 30 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
I have 12 of experience at IS customer support in Philip Morris International . The average number of customers within my scope 500 along with workstations , mobile devices , MFPs also manage Active Directory , support any issues related to HW or software
$26 AUD në 10 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
I am ITIL certified professional and having an experience of more than 5 years of dynamic international market.
$41 AUD në 15 ditë
0,0 (0 përshtypje)
0,0
0,0

Rreth klientit

Flamuri i AUSTRALIA
Sydney, Australia
0,0
0
Anëtar që nga jan 30, 2019

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