Strategic product advisor

Are you an expert in customer service? Excited about new technologies? Want to be part of the next wave of AI-driven innovation in customer care? True AI is an artificial intelligence startup that automates customer support using machine learning. We are looking for customer service experts to join our panel and help us make future customer service better with AI. - We offer *A chance to have a huge impact on how customer service agents worldwide work *An opportunity to contribute as product advisor, providing our tech startup regular guidance on how *we can improve how most contact centres work *An opportunity to shape the future of AI-enhanced customer service *Possibility to help build a company that will impact the conversation experience of countless users - Your role *Join us for interviews to help us deeply understand your existing work and your main challenges *Provide feedback on concepts and features that we are planning to build - Must-have requirements *3+ months experience over the past 5 years in email / chat / social media customer service, either *as a customer service agent or manager *Customer service work experience in an organisation with at least 10 customer service agents *Familiarity with Zendesk *Willing to commit to a minimum of 4 hours (split over several weeks) of interviews with us - How to apply To apply, please email apply (at) trueai.io. In your email: *Include your CV / link to your professional profile *Let us know why you are interested in the job