Experienced Operations Head with a proven career of working in the outsourcing/offshoring industry.
ITES (BPO) Business development, relationship management, managing domestic and international BPOs, transitions, re-engineering.
Skilled in P&L Management, Business Growth, Setting up new locations, Business Governance, Operations Management, Inbound Customer Service Delivery, Back Office Delivery, building high-performance teams in Tier-2 & Tier-3 locations, Capacity Planning, Technology Change Management and severe BCP events. Managed large teams across multiple locations.