Technical Customer Service Representative needed

I anuluar Postuar 6 vite mё parё Paguhet në dorëzim
I anuluar Paguhet në dorëzim

We are an officially listed Shopify expert team based out of Montreal, Canada. We focus entirely on handling 1hr jobs for Shopifystore owners.

We are looking for a Technical Customer Service Representative to respond to incoming leads and customer requests and manage the relationships with potential and existing customers. The position requires some technical experience/background as most of the inquiries are html/css functionality related.

We need a team member that wants to grow with us, by doing something challenging and valuable in the Shopify and eCommerce space. We need a go-getter who is able to effectively solve customers’ issues and positively represent the company for every interaction, someone who wants to dive deep into the world of Shopify, and deliver exceptional service to our clients.

Duties and tasks:

* Interact with potential and existing customers via email and live chat to provide personalized responses to customers’ Shopify tasks requests and answer questions about the company’s products and services;

* Evaluate customers’ requests to understand if they fit within the company’s service scope and offer resolutions (provided by the company) to requests falling outside the service scope;

* Upsell single task buyers to subscriptions;

* Process cancellations and refunds;

* Work with escalations and customer retention;

* Actively take part in marketing and sales driving procedures;

* Participate in projects attracting new partners and affiliates;

* Contribute to Company’s database of internal processes;

Skill and Knowledge Qualifications:

* Perfect command of written English;

* Good communication skills;

* Analytical mind-set;

* Negotiating skills, ability to effectively work with unhappy customers;

* Knowledge of customer service principles and practices;

* Willingness to co-operate with others and work to the greater good;

* Multi-tasking capabilities;

* Good work ethic;

* Growth minded;

* Resourcefulness and consistency;

* Understanding of CSS/HTML;

* Solid understanding of eCommerce functionality;

* Shopify experience an asset (but not necessary);

The work is remote, 40hrs/week, Monday to Friday. Weekends available also.

CSS Shërbimi i klientit Shërbimi i Klientit HTML Web Development

ID Projekti: #16030191

Rreth projektit

28 propozimet Projekti në distancë Aktiv 6 vite mё parё

28 profesionistë freelancer dërguan një ofertë mesatare prej $1169 për këtë punë

tofeeqsl

Hi, I am an excellent html, web developer as well as an excellent communicator with fluent English skills.\ I can surely help your customers with the shopify tasks. Relevant Skills and Experience I have been providing Më shumë

$1250 USD për 20 ditë
(33 Përshtypje)
6.5
hasanjack

Hi Sir, I'm sure I can serve you well & efficiently with my project relevant skills .I've 5 yrs work experience in web development. Looking forward to work together positively. Regards, Hasan Jack. Relevant Skills and Më shumë

$1170 USD për 20 ditë
(15 Përshtypje)
5.3
tarek0z

Hi there , I'm here and I'm ready to help out! Reach me on chat so that we can discuss the project further , Thanks. Relevant Skills and Experience 13 years of programming experience Proposed Milestones $1250 USD - Më shumë

$1250 USD për 20 ditë
(10 Përshtypje)
3.6
AarnaInfotech

Hello, We are an organization with more than 50+ employees. We are experts in development and website development and mobile applications and Customer Service, Customer Support,. Relevant Skills and Experience CSS, C Më shumë

$1250 USD për 20 ditë
(3 Përshtypje)
2.9
Yash02017

HI, I am Open cart Professional Ecommerce Expert Front End Designing Expert. I have good experience in website design & development. Please initiate chat to discuss further. Relevant Skills and Experience CSS, Custome Më shumë

$1250 USD për 20 ditë
(2 Përshtypje)
2.7
harishparas

good day, Please provide me full job description with wireframes or rough sketches so that i will tell you exact time and cost for this to be developed. Relevant Skills and Experience I have over four years of extensi Më shumë

$1250 USD për 20 ditë
(3 Përshtypje)
3.3
Zympus

Hello there, We have very expert team over here we can do this project for you, we can discuss more in chat thanks and regards zympus technologies Relevant Skills and Experience Hello there, We have very expert team o Më shumë

$833 USD për 20 ditë
(4 Përshtypje)
1.7
bpo0995

I have a great experience of handling customer service duties and have worked in this industry for over ten years. I am fast learner and love to play my role in helping my clients grow their business. Relevant Skills Më shumë

$1250 USD për 20 ditë
(2 Përshtypje)
1.6
manthak103

I am interested in your project and would like to know more about the task. Also, would like to inform you that we have a excellent team of VA, so they will be available for you to help you 24/7. Relevant Skills and Më shumë

$1111 USD për 60 ditë
(0 Përshtypje)
0.0
cyberarmyuemk

I agree to the above proposal! Stay tuned, I'm still working on this proposal.

$1444 USD për 30 ditë
(0 Përshtypje)
0.0
nieldelrosario

I am bidding the amount for 30 days worth of work Relevant Skills and Experience 10 years in customer service and technical support Proposed Milestones $208.25 USD - weekly payment $208.25 USD - weekly payment $208.2 Më shumë

$833 USD për 30 ditë
(0 Përshtypje)
0.0
exportlancer

Hello, My name is fasil a certified  lead generation expert,got 6+ years of experience in lead generation. I have designed a tool that makes use of API technologies and i use that to generate leads. I am fully expert Më shumë

$750 USD për 3 ditë
(0 Përshtypje)
0.0
dianedinne

bekerja dengan cepat dan tepat Relevant Skills and Experience Customer service, dapat mengatasi keluhan pelanggan, dan memberikan pelayanan dengan baik

$1444 USD për 20 ditë
(0 Përshtypje)
0.0
roanndiongson11

I'm flexible and hardworking individual who has over 6 years of experienced giving professional, efficient and high quality service to various BPO companies. I'm willing to work under pressure. Relevant Skills and Exp Më shumë

$777 USD për 30 ditë
(0 Përshtypje)
0.0
NandChavan

I have been working remotely for US/Can clients for past 10 year, providing support and service in IT field. I have three years experience as CS supervisor. Relevant Skills and Experience providing support and servic Më shumë

$1250 USD për 20 ditë
(0 Përshtypje)
0.0
ovship

Based in New York Strong customer service, communication, technical support skills Experienced in resolving technical issues for customers online and on the phone Proficient in computer applications Relevant Skills an Më shumë

$833 USD për 20 ditë
(0 Përshtypje)
0.0
carlosquan

I can start working asap I have more than 3 years of customer service and technical support experience Relevant Skills and Experience Customer Service, Technical Support, Email Support, Live Chat, Call handling Propo Më shumë

$833 USD për 28 ditë
(0 Përshtypje)
0.0
isjuga

hire me Relevant Skills and Experience i am a fast learner Proposed Milestones $1250 USD - 14 days

$1250 USD për 14 ditë
(0 Përshtypje)
0.0