My communication skill, customer centric behavior and my experience makes me good fit for this position. Taking call or writing an email is an art you have to remember that your voice or Tone has to be perfect and your brain have to read the customer's mind by his/her Tone. So Intonation matters, Rhythm, Rate of Speech, Pronunciation, Greetings, Average Handling Time(AHT) this are most common quality factors you are taking a call.