Apply your MSP/IT Experience in a Remote Software Startup

JW is an Up-and-Coming SaaS Company Headquartered in Seattle, USA

We build software for small businesses to make managing their repair shops a labor of love...especially when they are using our software. :)

If you can answer YES to all of these, you might be a great fit with our team:

1. You love a full, fast day and are constantly wondering "Where did the day go?"

2. Are you a hands on learner and love figuring out new software?

Our software does job tracking, marketing, invoicing, integrates tons of online tools -- and makes work fun.

You will be the primary face of our business to our raving fan customer base. We are a different kind of software company -- we know that making the lives of our customers easier and more fun is the way to build great long-term relationships.

We're building a company that values human beings, creativity, trust, and inspires success and happiness in the lives our employees and customers.

If this sounds like the kind of team you want to be part of, we want to hear about you.

HIGHLIGHTS:

-Position designed to grow with the company (seriously, try us).

-We want this to be your dream job and to help you make that so.

-We will put you on a fast track to mastering "'wearing many hats."

-We will advance your career like nobody else -- stay with us for the long haul and we'll keep you challenged, learning, passionate, and growing.

-Results-oriented: Keep our customers in love with us and you can design your ideal day.

-Work from home!

-Health benefits and 401(k)!

WHAT YOU'LL BE DOING:

-Providing exceptional customer support/technical support.

-Gaining a deep understanding of our app.

-Addressing customer inquiries and educating them on our product.

-Helping connect customers with our sales and development teams.

-Creating our ever-expanding Knowledge Base.

-Keeping track of everything that happens; if a customer tells you about a storm in the area we love to know that so we can keep communication personal.

-Proactively communicating with customers: if an issue is being held up, check in every couple days so people feel taken care of.

-Helping the team keep a super high level of customer happiness.

-Lots more - we have a big list of needs. :)

WHAT WE'RE LOOKING FOR:

-You're always learning and teaching yourself.

-Must be an "Internet Power User(tm)" - fast with google, keyboard shortcuts, love spending time on the internet.

-Collaborative and driven to develop yourself and the team you're part of.

-You get people and you want to help them.

-Excellent communication skills - verbal, written and electronic.

-Exceptional phone presence.

-You care -- which means a natural attention to detail and investment in customer success.

-Self motivated with ability to think creatively to identify solutions for addressing customer needs.

-Ability to multi-task in a fast paced environment.

-You're kind and wily (in a good way).

HOW TO GET HIRED BY US:

Email us a pretend (but very real) answer to one of these pretend (but very real) example customer service questions:

"I’m testing out your product and playing around with JW Live. I see that JW Live has a Process Monitor. Do you have any plans to add an alerting system when a process or service is stopped or crashes?” - Potential New MSP Client

"I’m looking to make a list of Assets that have BitDefender installed. Can this be done in your system and how would you go about doing that?” - MSP Technician

Just demonstrate that you are an individual, you have a personality, you enjoy life, and you enjoy good work. And please include a resume. :)

JW is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.

Mbështetje Teknike Shërbimi i Klientit Asistent Virtual Arkitekturë softuerësh

ID Projekti: #26783365

Rreth projektit