L1 Engineer required
$250-750 USD
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Job description: IT support engineer Level 1
Duties/areas of responsibility
The position will involve the following areas of responsibility
Escalating IT issues to the IT manager where necessary
Responsible for managing backups and tape rotation
Diagnosing and resolving technical issues
Undertaking small- to medium-sized IT projects as instructed by the IT manager
Providing desktop and server support
Supporting and maintaining MS Server/Desktops and MS Exchange
Setting up and configuring new laptops and desktops
Installing authorised software to laptops and desktops
Ensuring security and upgrades are applied to desktops and laptops and kept up to date
Antivirus installation to all desktops and laptops
Fault finding to laptops and desktops
Reporting faults and maintaining logs on servers, desktops and laptops
Completing internal user moves including phones
Patching of network and phones
Ensuring all logs for equipment and users are maintained
Creating purchase requisitions for IT hardware/software
Ensuring licensing for all software purchased is recorded and maintained
Exchange server mailbox maintenance including archiving mailboxes
Setting up new users and disabling expired accounts in accordance with HR requirements
Other
Preparing documents, meeting materials and correspondence
Performing basic administrative support duties, as required, to meet specific operational objectives
Performing miscellaneous job-related duties as assigned by the IT manager
Providing assistance as required to the IT manager
Providing assistance and support to colleagues in IT-related matters
Ensuring that a high level of customer service and support is provided to all internal and external customers
Special requirements
Adhering to company protocol as laid out in the Company Handbook
Additional responsibilities as requested by the IT manager
ID Projekti: #31495977