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French - Customer success agent for Accounting Software

$8-15 USD / hour

Mbyllur
Postuar about 7 years ago

$8-15 USD / hour

***French as native language and English Fluent*** Merci de répondre à cette annonce en Français Uniquement, toutes réponses anglaise seront ignorées. COMPANY AND PRODUCT OneUp is a web startup with offices in San Francisco, CA and Paris, France and clients all around the world. With 700,000+ installed users, OneUp is the fastest online accounting software for small business owners and accountants. Features include accounting, invoicing, inventory and CRM, and are fully available on both mobile and desktop. We offer 1-on-1 success directly from a chat box directly inside the application and we also accept requests either through email or through a form on our support website. JOB DESCRIPTION The selected candidate will work full-time as an agent of the OneUp 1-on-1 Support Level I team to provide end-user support for users of our web application worldwide. Working through a web browser, you will respond immediately to new chat support requests. Requests submitted by email or web form will appear as tickets in our 1-on-1 Support tool. You will be responsible for responding to these tickets according to our SLA. Occasionally you may be required to do Skype or phone calls to aid in customer success. For tickets generated from conversation, you will need to set tags on them for the purpose of categorizing them and marking them as candidates for inclusion in our Knowledge Base. If the app seems to exhibit unexpected behavior, you will be responsible for testing and trying to re-produce the case. If a defect is found, you will report the bug, and once it is fixed, to test your reported bugs and notifying end users that they are fixed. REQUIREMENTS ***French as native language and English Fluent*** Merci de répondre à cette annonce en Français Uniquement Advanced accounting skilled (cash accounting, Accrual accounting) Experienced application support technician with relevant work experience of 1-2 years. Motivated as an independent worker with remote management. Able to work in European. time zone: FRANCE AND UK. Passion for delivering fast, friendly, top-quality care to the end user. Remarkable communicator who is able to explain things clearly and professionally in verbal discussion, chat discussion, email form, and written form. Meticulous organizational skills to ensure every request is responded to in a timely manner and that action is taken to resolve every issue. Proven analytical skills with the ability to evaluate issues through client communication and self-investigation. The candidate must be proficient with the Web and have knowledge and experience with: business management, support ticketing system, Skype, and Microsoft Office. Experience with similar applications is a huge plus. The candidate does not need to have knowledge of databases, programming, server operating systems, etc. Motivated to excel in his/her role and open to career development. LOCATION This is a web-based position, availability needed during French and UK business hours
ID e Projektit: 13542200

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15 propozime
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Aktive 7 yrs ago

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15 freelancers are bidding on average $12 USD/orë for this job
Avatari i Përdoruesit
Dear Valued Employer, I can add value to your project, by suggesting new ideas. I am fast and reliable. For further understanding why I am the right firm for your project, kindly check my profile, reviews, rating and portfolio. With over 8 years of cross-functional experience, and helping clients world wide with diversify team, I provide genuine and innovative solutions as per your circumstances and requirements. I am MBA-Finance, M.A-Economics, and Qualified Chartered Accountant. If you feel to discuss more before you award me the project, you can send me the message. Kind regards, Rakesh
$12 USD në 40 ditë
4,9 (50 përshtypje)
5,8
5,8
Avatari i Përdoruesit
Bonjour, Je suis très intéressée par cette offre. Si vous êtes en ligne en ce moment merci de me contacter pour qu'on puisse en discuter. Cordialement, Jasenka J.
$12 USD në 40 ditë
4,4 (2 përshtypje)
1,5
1,5
Avatari i Përdoruesit
We have done big and complex projects with quality and most of our business comes with repeat hires because of that, so looking forward to build a long term working relationship with you. Let’s have a chat session!!! We are having expertise team to give you very good support. Best regards DVS
$12 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Bonjour Je suis Alix depuis les Etats-Unis d'Amerique. J'ai le Français comme langue maternelle, et je parles l'Anglais depuis deja 12 ans. J'ai étudié les sciences comptables mais, je n'ai pas d'experience la dessus. Je l'avais abandoné pour l'informatique (Information Technology or IT). Je suis très calé ou excellent si vous voulez avec toute une kyrielle de programmes(Microsoft Office and Skype included), de connaissances et d'habilité. J'ai des experience en tant qu'assistant dans beaucoup d'entreprise et business ici en Amerique et en Haiti. Professionel, rapide, efficace et serieux. Je suis disponible et prèt à commencer dès aujourd'hui. Salut
$13 USD në 50 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Je parle couramment l'anglais et le français J'ai travaillé comme support pour une entreprise de télécommunications à Abidjan en français, en anglais et en arabe. Je peux compléter les demandes dont vous avez besoin, j'ai besoin d'un emploi pareil. Merci de me prendre en considération
$10 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Bonjour, Je m'appelle Yannick, je suis un français d'origine sans accent. Je travaille depuis plus de 10 ans dans le domaine informatique. J'ai travaillé de nombreuses années dans le support client. J'ai donc le sens du client. Je cherche à tout prix la satisfaction de mes clients (comme en atteste mes évaluations). J'ai également tenu la comptabilité d'une société seul. Je suis donc au fait des règles comptables françaises. Puis je en savoir plus sur le volume de mail/chat par jour/semaine s'il vous plait ? Je peux également travailler au forfait avec un tarif plus léger. Je peux également faire un test afin de vous démontrer mes compétences. Cordialement. Yannick
$14 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hello, I am interested on your job. According to your job description you need a fast worker for your project.I would be an ideal worker to accomplish your requirements. I am a proficient with the Web and have knowledge and experience with: business management, support ticketing system, Skype, and Microsoft Office. Experience with similar applications is a huge plus. I wish you'd give me this chance. I am waiting to be hired in this project to show my skills. Regards Robel
$8 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
J'ai recueilli exactement l'expérience dont vous avez besoin, j'ai plus de 3 ans dans le service à la clientèle, la gestion de courrier électronique, le support de discussion, l'assistant virtuel
$12 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Bonjour, Je m'appelle Vanessa Valkova. Je suis un jeune spécialiste ayant une solide expérience dans l'industrie informatique. J'ai une diplome du université d'information technologie et 3 ans d'expérience en tant que support technique dans une société de logiciels de comptabilité (téléphone, courrier électronique et assistance en ligne). J'ai eu la maîtrise de l'utilisation de tous les systèmes d'exploitation Windows et MS Office. Je suis un apprenant rapide, fiable et organisé, axé sur le service. Je parle Anglais et Francais et 2 autres langues - russe et bulgare. Ma vitesse de frappe est de 55 mots par minute. Prêt à commencer immédiatement!
$12 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0

Rreth klientit

Flamuri i FRANCE
BEZONS, France
5,0
26
Mënyra e pagesës u verifikua
Anëtar që nga dhj 1, 2010

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