Assist implementation of ZOHO Desk

$30-250 USD

Mbyllur

Postuar

over 5 years ago

$30-250 USD

Paguhet në dorëzim

We have been using desk (5 users), but not well. So we want to be taking full advantage of its features and need someone to guide us through this. You must Have loads of experience with all the Zoho suite of products and of course DESK Understand ticketing best practice and sales channels Speak English moderate-advanced ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTE: We are NOT looking for someone just to do what they are told, you MUST be able to offer advice and support through this process. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ We currently use it for just its knowledge base and tickets from customers Things we want the desk system to do All inbound activities from all channels to be handled in desk (facebook, email, webform, chat etc), currently we still handle most general and lead questions in email, this needs to stop. Zia installed and operational Desk chat installed Telephony (we currently have RingCentral installed) Setup departments and configure past articles (about 40) into the correct dept. All the latest features working [login to view URL] Setup the right permissions Create a user-friendly helpdesk cover page in our brand theme (not the standard zoho desk look/feel)

ID e Projektit: 18196327

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6 propozime

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Aktive 5 yrs ago

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6 freelancers are bidding on average $179 USD for this job

@ssplancer

Hey there, How are you doing? Okay, so I understand that you're looking for someone who has experience with Zoho products (including Zoho Desk). I have taken note that you're looking for a person who understands ticketing best practice and sales channels. I have carefully gone through all of your requirements and delighted to inform you that I can successfully work on this project and make it a success for you. Let me ask you something: 1. Are you only looking for assistance with implementation of Zoho Desk or any other product? 2. What is the deadline for this project? I have excellent work history, top ratings & feedback from my clients, so I assure you that you're in the right hands. If you have any questions or concerns, please let me know at earliest. Sincerely, Wasif

$170 USD në 10 ditë

4,9

(30 përshtypje)

5,3

@fanninson45

INTRODUCTION I can see you are interested in zoho Desk implementation and integration of apps workflow. I have 4+ years’ experience with Zoho architecture and strategy exhibiting excellent technical skills, and a keen sense of innovation. I am skilled in Zoho Flow, CRM, Desk and Creator with experience in collecting, developing and understanding analytics; streamlining, customizing, and enhancing Zoho online systems. I am also skilled in Zoho Administration, building reports and customized dashboards and the ability to turn ideas into functional solutions. SIMILAR PAST PROJECTS: • https://www.freelancer.com/projects/php/Building-Automatic-weekly-monthly/ • https://www.freelancer.com/projects/crm/create-zoho-creator-app/ • https://www.freelancer.com/projects/zoho/Zoho-Creator-database-for-orders/ • https://www.freelancer.com/projects/zoho/Zoho-Developer-17036744/ • https://www.freelancer.com/projects/zoho/ZOHO-People-Recruit-Set/ • https://www.freelancer.com/projects/database-programming/project-for-oluwatoyin/ • https://www.freelancer.com/projects/php/Caspio-Developer/ EDUCATION • BSc Computer Sciences, University of Hertfordshire, UK 2014 • Microsoft Certified Business Intelligence Developer 2009. • Microsoft Certified SQL Server Administrator 2008. • compTIA A+ Certified 2008.

$174 USD në 3 ditë

4,8

(9 përshtypje)

5,2

@adityaom927

Hello There, Greetings for the day! I'd be happy to help you with more inquiries & like to discuss project requirement over chat. My name is Aditya & I am a web & Mobile app developer (Android & iOS) with nearly 4+ Years of experience serving around the globe. Please suggest your good time to discuss in detail. Looking forward to hearing from you soon. Thanks & Regards Aditya Gupta

$150 USD në 5 ditë

5,0

(2 përshtypje)

3,6

@romanshostak

Hello! Thank you for this job posting. I'm a top-rated Zoho pro on Freelancer, and I can definitely help you. 15+ years in IT. Only 5 stars feedback from my clients, as you can see on my profile page. Let us setup a Skype call and discuss the first step or we can mail each other as well. Looking forward to hearing from you, Kind regards, Roman

$177 USD në 3 ditë