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Avatari i Përdoruesit
$8 USD / orë
Flamuri i PHILIPPINES
pasay city, philippines
$8 USD / orë
Aktualisht është 4:39 p.d. këtu
U bashkua qershor 21, 2018
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Ergin T.

@ergintamano29

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$8 USD / orë
Flamuri i PHILIPPINES
pasay city, philippines
$8 USD / orë
Asnjë
Punët e Plotësuara
Asnjë
Brenda Buxhetit
Asnjë
Në Kohë
Asnjë
Shpeshtësia e Rimarrjes në Punë

E-Commerce/WordPress/All-Around Virtual Assistant

I am an experienced customer service/support specialist having worked in the call center industry for 6 years. I supported clients based in the US, UK, Canada, and Australia both in the Financial and Risk industries. I have the skills and professional training to assist you with providing excellent customer service to your clients. In addition to this, I also have exposure to both inbound and outbound telemarketing that have helped my previous employers grow their businesses and gain and maintain clients. I am adept at handling customer queries not only via phone but via live chat and email as well. In addition, you will find the following skills I possess useful in your business: - WordPress/CMS Management - Elementor and GP Premium -Google Ads -FB Ads - Email Handling - Internet Research - Social Media Management - Google Docs and Sheets - Microsoft Office - Data Entry I can work on any schedule and if you think we're a good fit, please contact me.

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Portfolio

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Vlerësimet

Ndryshimet u ruajtën
Asnjë vlerësim këtu!

Përvoja

Team Manager- Risk Service, Asia Pacific

Thomson Reuters
mar 2017 - dhj 2017 (9 months, 1 day)
-Managed a team of customer service representatives to ensure that Key Performance Metrics are met. - Coached staff to deliver superior customer service in line with global customer support guidelines. - Improved first call resolution results and actively drive more resolution on the initial query. - Worked with the team to reduce the volume and time of outstanding cases and ensured staff understood and adhered to established procedures.

Customer Support Executive

Thomson Reuters
maj 2014 - nën 2016 (2 years, 6 months)
-Provided support for customers in relation to Eikon, World Check One, World Check Online and Screening Online data and functionality. - Used multiple tools (Salesforce, CRM, Sharepoint, etc.) to log and process queries. - Managed and resolved queries during initial engagement and follow-up, if needed. - Proactively escalated queries based on interaction with client, for faster resolution.

Registered Financial Services Representative

E*Trade Information Services, LLC
maj 2013 - maj 2014 (1 year)
Series 7 - General Securities Representative Examination (GSRE) Series 63 - Uniform Securities Agent State Law Examination Trader Certified / Registered with 2 Self-Regulatory Organizations, FINRA and NASDAQ Stock Market, and Licensed in 53 U.S. states and territories

Arsimi

Nursing

Our Lady of Fatima University, Philippines 2005 - 2009
(4 years)

Kualifikimet

WFHR Virtual Assistant Bootcamp Certificate

WFHR.IO
2018
This certification recognizes the recipients' successful completion of WFHR's Virtual Assistant Boot Camp. The certification signifies that recipients have learned and practiced essential Virtual Assistant skills such as email management, schedule management, office applications, social media and WordPress sites management and internet research. Students are required to complete various skill-focused modules, accomplish action items and get 100% score on all exams.

E-Commerce for Virtual Assistants Bootcamp Certificate

WFHR.IO
2018
This certification recognizes the recipients' successful completion of WFHR's E-commerce for Virtual Assistants Course. The certification signifies that recipients have learned and practiced essential e-commerce VA skills such as product research and sourcing, product listing, order fulfillment, handling refunds/exchanges, tracking inventory, and Shopify/Oberlo management.

Ultimate Google Adwords Course 2017

Udemy
2018
Online training course about Google Adwords

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Verifikimet

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Pagesa e verifikuar
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Lidhur me Facebook

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