Cris Z.

RESUME: [login to view URL] My name is Cris Ochavez Zamora, everyone calls me Chanel. I've been doing Sales & Customer Service, for more than 15 years in combination with Escalations and Retention, Billing and Payments, and Technical Support. I used to be an Escalations Supervisor where I trained my people on how to properly handle escalated contacts and pacify difficult customers. The last post I had in the BPO industry was a Sales/Customer Service Manager for 4 years where I also trained my team on how to pitch & create customer needs, position an offer, handle stalls and objections, and eventually close the sale. Ultimately, I'm very comfortable talking to random people and creating an inviting atmosphere to welcome new sales opportunities and/or provide a long-term fix to customers' concerns. I've done Cold Calling, Appointment Setting, and Telesales with Retention for companies in different industries such as Real Estate, Saas, Digital Marketing, Online painting websites, Cryptocurrency trading software management, Pool automation systems, Craiglist posting Optimization Services, Business Loans, and Finance Programs &, etc. Below are the tasks I do as a Virtual Assistant/Customer Success Associate and not limited to; - Calendar & Meeting Management/Scheduling - Travel Support - Expense Management - Data Entry/File Management - Proposal Support - SOW Prep & Approval Support - Invoice Request Submissions