Ryan S.

Ryan Smith7th Street Robbins DriveFarm Heights, Montego Bay[login to view URL]Proven ability to open, develop, and grow in new territories and markets. Outstanding customer service and communication skills. High self motivated and goal oriented professional, committed to demonstrating strong analytical and problem solving skills and has the ability to follow instructions well. Adapts to changes easily and is a fast learner.CUSTOMER SERVICE REPRESENTATIVE• Provided customer service to clients in regards to issues with their motor vehicles• Assisting customers with queries and dealt with motor vehicle paperwork• Dealt with up to 45 customer daily, coordinating, negotiating and making bets for customers• Responded to all telephone calls in a quick and courteous manner • Interfaced with customers on phones, effectively resolved problems related to Customers requests. • Escalated any operational and/or emergency issue (regarding services and processes) that can not be resolved, or could potentially cause issues to a large number of customers. • Consistently met established productivity and quality standards. • Provided consistently high quality and timely customer service to achieve individual goals and targeted performance levels.• Solved problems at all stages of the customer life cycle. Prioritized and organized daily follow-up to ensure timely resolution. Input client information into computer to enable quotes to be generated• Demonstrated positive, cooperative, and nurturing relationships with supervisors and team leaders.