Ian Jc D.

Hi! 5 years in the Freelancing Industry + 8 Years in Call Center Industry. C1 English Level: (Audio and Writing) My Main list of Services: ✔️ Executive Virtual Assistant ✔️ Customer Support (Inbound and Outbound Calls), Email and Chat Support ✔️ QA Audit ✔️ Appointment Setter (Marketing) ✔️ Social Media Manager ✔️ Linkedin Hiring Recruiter ✔️ Wordpress Editor VA ✔️ Video Editor ✔️ Outreach DM Roles: As a Lead Generator /Cold Outreach/Appointment Setter/ Social Media Manager ✔️ FB/Linkedin/ Instagram/ Youtube/ Tiktok/ Telegram/ Twitter management ✔️Social Media Outreach DM ✔️LinkedIn Sales Navigator ✔️ Appointment Setter for Fitness Coaches, Life Coaches, All types of Business clients etc. QA Auditor (Quality Assurance) ✔️ Audit Calls and review quality All around Virtual Assistant (Jack of All Trades) Can do: ✔️ Admin Task ✔️ Zoom ✔️ Wordpress Editing and Management VA. ✔️Elementor theme builder. ✔️ Google Docs, Canva, Microsoft Office Applications. ✔️ Recruiter Virtual Assistant ✔️Knowledge in Photoshop editing. ✔️Data Entry. ✔️Transcriptionist. ✔️ Ecommerce. ✔️ Lead Generation. ✔️ Online Research. ✔️SEO ✔️SMM. ✔️Trello ✔️ Slack ✔️Monday, Basecamp, Zapier, Fathom As a Senior IT Technician/IT Remote Support Technician/ Customer Care Representative : Backed up with 8 + years of solid experience in the call center industry who has a can-do attitude and takes pride in providing great customer service. Can do: ✔️ Take support requests from our clients via telephone , email , and chat. ✔️ Diagnose and resolve technical, hardware and software, issues. ✔️Remote usingTeamViewer, GoToAssist, etc.. ✔️ Provide and process information in response to inquiries, concerns, and requests ✔️ Basic knowledge of using Active directory ✔️Basic knowledge of using Virtual Machines ✔️Basic knowledge in using softphone software (Genesys or I3) ✔️ Basic Cisco Networking. ✔️ServiceNow As a Video Editor: ✔️ Camtasia ✔️Sony Vegas ✔️ After Effects ✔️ Capcut ✔️I can upscale and enhance any video to any resolution you prefer.