Laks Mie A.

I have extensive skills and knowledge for customer service. I've been in BPO industry for 2 years now and given with the pace of environment, I have acquired traits, values and skills to be perfectly capable of assisting clients and customers in need. I believe transparency, knowledge-based and communication is the key for a successful customer engagement. Respond to customer requests in a timely manner. Responsible for dealing with complaints and compliments from customers. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Records customer inquiries by documenting inquiry and response in customers' accounts. Therefore, responsible for ensuring the satisfaction of customers.