Competency and experience
Overall 15 Years experience in Web,SAAS, Telecom domain.
Proven skill on customer satisfaction by means of proper delivery and maintaining project time line in Web,SAAS, Telecom domain.
Strong knowledge in Application Installation and Support , ITIL processes
Onsite Support experience in many countries across Europe , Africa , Asia.
Technologies in Details:
System Admin:
Red Hat , Debian, BSD
Voice:
Asterisk,Vicidial based IP PBX systems, VoIP gateways, conference servers and other custom services.
Database:
Mysql /Oracle Administration
Language :
Shell ,Perl, Python ,TCL ,Java
Web/Application Server:
Apache 2/1 , Tomcat 5.5 , Tomcat 6 , Jboss
Monitoring:
Nagios installation and configuration with NRPE and JMX support .
Technologies:
Database : MySql ,Oracle
Reporting : Splunk , Hive , Hadoop
Tools : JIRA , Sharepoint , Confluence