Rita Nkem A.

I am a jovial and free-spirited person who likes to assist people's find solutions to their problems and also showing empathy towards customers. I have experience in Customer Service Support due to my previous jobs as an agent for 3 years, I am very experienced with handling calls, chats, emails and also keeping good productivity. I have a good command of the English language. I can work effectively under pressure. I understand and adhere to customer data protection, inputting data, respecting customers to keep their data private, and understanding the law regarding the GDPR. I am familiar with the use of salesforce, zendesk, 8x8, skyspeed, Microsoft word, excel, PowerPoint, spreadsheet, and softphone.