Nidhi C.

As a client support specialist, I am highly skilled professional with work experience of more than 6 years and is responsible for providing comprehensive support to clients. This includes data entry, typing, email writing, content creation, blog writing, resolving queries through chat, email, call, telesales, quality audits and selling products. I have excellent communication skills and I have demonstrated a proven track record in managing teams responsible for delivering excellent customer service and achieving sales targets, both in B2C and B2B contexts. I ensure that my teams are well-trained, motivated, and equipped to handle customer inquiries, resolve issues, and close deals. My competence in negotiating with vendors has enabled me to achieve successful cost savings and establish beneficial partnerships. I am also skilled in utilizing automation tools, data scraping, and maintaining track records using Excel, which enables me to analyze data, align review data, conduct regular audits, and resolve escalations for issues raised via social media platforms and apps.