Robert G.

I am a highly experienced Business Strategist & Coach with over 20 years of success in driving real-world business growth, optimizing operations, and increasing revenue for clients across a variety of functions & industries (e.g. Sales, Supply Chain, Customer Service, Contact Centers, Start-ups, Healthcare, Retail, Franchise Operations, Technology, etc.) I am passionate about driving operational excellence and catalyzing business growth through strategic leadership. Let's connect and explore how we can elevate your business to new heights. Why Choose Me: Proven Expertise: My deep understanding of diverse industries and hands-on experience in optimizing processes has earned me accolades as a top-rated professional on Upwork. Tailored Solutions: I approach every project with a fresh perspective, customizing solutions to suit the unique needs and goals of each client. Data-Driven Insights: My decisions are always data-backed, ensuring that strategies are both effective and sustainable. Effective Communication: Expect seamless communication throughout the project, with regular updates and prompt responses to your queries. Services I Offer: 1. Business Process Optimization: Identify inefficiencies, streamline workflows, and implement process improvements to boost productivity and reduce costs. 2. Strategic Planning & Execution: Develop comprehensive business strategies aligned with your organization's vision and guide you through successful execution. 3. Performance Analysis & Improvement: Conduct thorough assessments, evaluate key performance indicators (KPIs), and recommend actionable strategies for growth. 4. Change Management & Transformation: Lead your team through organizational changes, ensuring a smooth transition and buy-in from stakeholders. 5. Market Research & Analysis: Gather valuable insights into your target market, competitors, and industry trends to make informed business decisions. Portfolio Highlights: 1. Change Management: Directed process reengineering turnaround through organizational redesign that reduced annual expenses by $500,000 for 150+ FTE BPO services team. 2. Performance Management - Built high performing team and drove organizational turnaround consisting of team reorganization; team exceeded SLAs, OKRs & performance goals, reduced average days of implementation to 39 (100% increase), increased client satisfaction scores to 91% and reduced service ticket time-to-resolution over 200%. 3. Process Improvement: Installed Lean Innovation methodologies and internal SLAs to streamline work and drive efficiencies upstream into lead generation point-of-sale (POS) activities that grew new lead acquisition 65% resulting in 124,000+ new customers, reduced new order shipment cycle time 50% in six months, and lowered cost of insurance from $11 to $3 per qualified lead, saving $2M+ in expenses. Let's work together to drive your business growth, increase your revenue, and optimize your operations.