FRENCH + ENGLISH SPEAKERS (m/f) PORTO

Customer Support Specialist M/F – English + French

Would you like to have an interesting and exciting job in a growing and innovative sector? Do you like to travel? If your answer is yes, then start working with us!

ManpowerGroup Portugal, world leader in Human Resources services, is looking for an energetic, customer-oriented professional to join our exciting project with our client. You will provide front line customer support by interacting daily with customers via phone, e-mail and forums.

Responsibilities:

• Deal directly with customers by phone and email

• Respond promptly to customer inquiries

• Handle and resolve customer complaints within a 1-2 business-day turnaround

• Obtain and evaluate all relevant information to handle inquiries and complaints

• Direct requests and unresolved issues to the designated manager or director

• Keep accurate records of customer inquiries, interactions, and details of actions taken

• Communicate and coordinate with internal departments

• Follow up on customer interactions

• Troubleshoot technical problems and escalate bug reports to management

• Performs additional tasks according to business needs

Requirements:

• Fluency in English - both written and verbal

• Fluency in one or more of the following languages: French

• High school, college or university degree

• Excellent customer care skills

• Excellent knowledge of MS Office applications and very good typing skills

• Good organizational and problem solving skills

• Ability to work under targets and with deadline

• Sense of discretion around confidential information

• Strong time management/prioritization skills and multi-tasking ability

• Ability to work independently and in a team, anticipate problems and suggest solutions


• Able to handle difficult conversations with patience

•• Experience in a multinational environment is an advantage

What would be considered as an advantage?

• Experience with relevant applications, including but not limited to:

• Web-based content management Systems

• CRM/Customer Support Tools

• Social Media Applications (Facebook, Twitter, etc.)

• Hands-on experience with user-generated content (either personally or professionally)

English (UK) Translator English (US) Translator Përkthyes frengjishteje

ID Projekti: #22830046

Rreth projektit