Full Time Technical Customer Service Representative
£5-10 GBP / orë
We're looking for a driven and passionate individual to join our team for ongoing work. We're in the industry of personal development and we get clients from all around the world who's looking to change their lives for the better.
Duties and Responsibilities
You’ll be responsible for…
- Directly support team departments in all customer support functions.
- Monitor submissions via Helpscout/Manychat/Livechat/Messenger, to promptly assist, solve, or support members through a question or problem.
- Assign support tickets to appropriate team members and escalate when necessary via Helpscout
- Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
- Concession of the customers' troubles by recommendation of products, services or procedures
- Creating solutions and new ideas for issues and broken processes based on customer feedback.
- Supporting us on live webinars during launches with customer queries, follow up, email handling and technical issues.
- Handle customer request for cancellation/refund/payment failure/follow up
- Monitor social media platforms (Instagram, Facebook, Youtube etc.) for customers needing support with webinar links, login details, etc.
- Handling Payment Disputes via Stripe/Paypal.
- Organising Invoices and Receipts
- Organise tasks on Asana & keep up to date
- Keep google spreadsheet data up to date for payment failure/cancellation/members database and organise weekly
Skills and Abilities
The ideal candidate possesses the following strengths and skills:
We're ideally looking for someone with experience working with an online company in self development/education/coaching.
Degree in IT or other related technical field
At best, practical help desk or customer support experience
High customer and service orientation
2-5 years of relevant customer service experience (preferably in a virtual environment)
Well developed communication and analytical skills
Able to work on Apple operating systems
Must have stable - fast internet connection with storage on laptop to be able to work with multiple different softwares open at same time
Flexible to work on Weekends
Use Excel Spreadsheet/Google Doc
Impeccable grammar (written and verbal) – our standards are sky high!
Excellent written communication - MUST love writing as main communication in customer support is through writing via email/messenger
Excellent Time Management, being able to multitask & organise tasks on Asana
Excellent problem-solving skills and focus on quality
Flexibility – we move FAST. Things change, we adapt, we propel ourselves forward!
Organized – we all wear many hats
Coachable – must be able to take direction
Collaborative – must work well within a virtual team!
Resourceful — use ALL available resources to complete a task with minimal questions!
Preferable: experience using softwares such as infusionsoft/clickfunnels/kajabi/helpscout/asana/slack/stripe/paypal/gmail
ID Projekti: #23868875
Rreth projektit
42 profesionistë freelancer dërguan një ofertë mesatare prej £7/orë për këtë punë
Hi I am an experienced customer service representative and can start right away. I can do this project for £ 3 per hour. Hope you will consider my application. Looking forward to working with you.
Hello there, Greetings from iGlobe Solutions! Hope you are doing well, We are a Professional Digital Marketing with over 8 years industry experience, SEO Specialist, White Hat SEO techniques, SMM, SEM, Web Traffic, H Më shumë
Writing high-quality content is never an easy job, and it can only be achieved by an expert writer, who knows all Dos and Don'ts of writing appropriate content. If you are searching for a professional business and engi Më shumë
Hi, I am interested in your project and I believe that my experience and skills would make me good fit. I look forward to speaking with you :)
I have 12 years of experience in the hosting field. I have worked with many renowned companies in the US. I can take up this work. Please let me know if you are interested.
i am intersert freelancer work i am good data entry and i like to become a freelacer and i am interseted freelancer work in data entry and i have good speed
Dear Sir/Madam, I am using this medium to express my interest to work as a Technical Customer Support Representative in your reputable organization. I believe my experience and proven ability will allow me to signific Më shumë
I have 6 years of exp into customer service into technical support/Application support profile. I can work continously to give best possible results
I have three years of experience in cuatomer relations. i can offer promising customer support with real time assessment of the issues/concerns/queries & support a customer is looking for. i can analyse, asess & captur Më shumë
Hi , We have a team of Virtual Assistants having great experience in Technical Customer service . Looking for quick chat to discuss in detail. Thanks Mohit
Soy una persona cálida y apasionada por lo que hago, el servicio al cliente es tan importante como el producto, ofrecer soluciones a dudas o inconvenientes en sumamente importante.
Hi good day , I wish all is well. My name is Mari. I have had experience working in positions such Master Data Analyst , Buyer Assistant , Sales Order Processing Analyst , providing support to customers. I have lear Më shumë
