Otrs punët
...jobs with various extra information added to the job and update the status of the job and inform our customers when an update is made. It has a very simple integration towards an SMS provider and OTRS today. We now have a need to add some features to it and upgrade it. Here is what we need: 1. Make it compatible with php7 2. Make it more secure 3. Fix a few smaller bugs 4. Add feature: Make a front end user registration form or integrate with the existing Joomla Chronosform () 5. Add feature: All communication (email and sms) create an email that goes to the OTRS ticket for that job. 6. Add feature: Integrate with 24so API (): a) Create customer b) Create customer contact c) Create order d) Sync OFS and 24so customer
Hello, we are using OTRS for customer support: and we simply need a new graphic theme for this page: , header and footer just, based on the design of our current website. We'll send you the link in private. We look forward to your offers. Thanks
I have an OTRS project. I need a module written for OTRS helpdesk that will leverage the web services interface to allow connection through SOAP to connect to kashflow API. If you feel your skill set would be of help, let me know. Thanks
We are wanting to customize our OTRS Help Desk to use web service to submit ticket. We need the following completed: 1.) Create request web forms. 2.) submit ticket via web forms. There will be no payment in advance. You get paid when you finish. You must finish within ONE WEEK.
Am looking for someone who can quickly write out some basic reports using inet clear reports designer for OTRS. We have OTRS reports installed and running, but require a few custom reports which the built in reports do not provide functionality. Need someone who can quickly write out the required queries using mysql and inet clear reports. Reports Needed: No of emails/tickets answered/replied by an agent on a selected date Total number of emails/tickets answered/replied or on a selected date.
Need to install and configure the free software called OTRS for a small IT support company for ticket management and provide a customer portal to open and view their tickets
we are looking for customization of otrs software on perl technology.
Need some reports to be built up on OTRS anc customization of certain modules
We have an OTRS installation that needs some configuration or customisation to get it to work how we want. We are looking for adhoc ongoing help but the first job is: 1) For OTRS to send out an automatic follow up to customers that have not replied to our ticket. Eg to send a default reply after the follow-up date and then repeat the send every 14 days until the ticket is closed. Thanks
I'm looking for someone who knows how to configure an OTRS Installation and speaks excellent Englisch even better is fluent German. My organsation probalby just will need you telling us which buttons to press in ordner for us to get the basic setup we need. OTRS is allready up and running, it's just about configuring a few features. I assume it will be a total volume of about 10 work hours. and then a few hours every ones in a while when something comes up
Need to make the software changes on the monitoring tool called OTRS
1)Support OTRS application L1 & L2 issues 2)Good knowledge in dealing with network issues 3)Working Knowledge with MySQL 4)Perl knowledge is desirable 5)Expert knowledge in Linux/Unix systems 6)Previous IT support experience is a mandatory.
we are looking for experienced perl developer for OTRS.
Need to have integration with OTRS ticketing system, and create a front end for end-user to generate the ticket which will directly been seen in OTRS opensource ticket system Dashboard.
Konfiguracja serwera pocztowego OTRS w naszej firmie, postawionego na diebianie.
Ju lutemi Regjistrohuni ose Identifikohuni për të parë të dhënat.
Hi cmax4u, I noticed your profile and i found out that you have know about otrs , i need your help about it
i need OTRS expert to help me how to manage the queues
You develop customizations of the ticketing system OTRS and other Perl applications including testing and bug fixing. Moreover you are participating in data base development in SQL. As a developer you actively participate in an agile development process („Scrum“). Your profile You have a degree in computer science, business or media informatics or comparable areas with several years of experience in Perl development. Good knowledge in database programming (MySQL) are part of your skill set as well as a basic knowledge of Linux. Ideally you are familiar with the ticketing system OTRS. Moreover, you are a team player with excellent analytic and conceptual skills in combination with good language skills in English and ideally German. What we offer Innovativ...
When OTRS calculates a ticket's age the system, includes weekends and the counter does not stop running after 17:00 on weekdays. This makes it difficult to determine a ticket's age when only 'standard work hours should be taken into consideration. We would like for the OTRS ticket's age to reflect time only accumulated during weekdays between 08:00 and 17:00.
Need an OTRS expert to customize our installation to our needs. This is a very minimal setup that requires both config and gui tweaks. Especially to the customer Form ... projects is divided in several phases. OTRS 4 is already installed and ready to be manipulated. Please provide your OTRS experience, knowledge and interest in the project. Team, individuals ... please apply. Need someone dedicated to service and customer experience
Hi freelance4hire80, I have a perl script that runs from OTRS but the script is not executing, I need debugging done on my script to see what happens when its called and make this script work. Can you help me and are you familiar with OTRS?
Hi gangabass, I have a project with OTRS and Perl scripting, currently i have a semi working script to take tickets from OTRS and create xml and csv files over SOAP connector. Problem is OTRS when executing the script provides no output and the script does not run. Can you help me?
Hi cmax4u, I need an OTRS Perl script called from a GenericInterface with ARGV0 and ARGV1 sent to the script, the script needs to pull the TicketID(ARGV0) information then parse it to output to SMS gateway. Is this something you can help me with?
I require a professional developer to help me create a Perl API script for the OTRS platform to recover ticket information and send it to a private SMS gateway. This will need to be over Skype and Teamviewer and done today. Should only take a few hours but it will be a Perl scripting LESSON over Skype. Must be knowledgeable with Perl, SOAP API in Perl and OTRS. All functions in a test environment and one sigle script. I will be making the changes with you over Teamviewer the whole time. Fluent English Only.
Multiple OTRS instances with mysql for different Domains needed. OS Debian, needs to be installed from Source.
Необходима доработка и отладка имеющейся тикет-системы OTRS (под ключ) с созданием новых очередей и масштабированием в них имеющихся сервисов.
Monitoring, backup/restore, simple web-interface based on node.js, OTRS integration with inventory system.
Hello. We need someone who can customize our OTRS installation. For this task, we will need to send an email when a customer is outside of their SLA agreement. For example, if a customer emails our help desk, and the date and time is outside of their SLA, it should send a notification email (After the default Auto Response for the queue) that they have submitted a ticket outside of their SLA.
I would like a simple task. I have to willing work every day 2-3 hours. Technical skill are below. Technology :- PL/SQL; SQL;Ms office(Word and excel), HTML External Application Used:- OTRS(Ticketing); JIRA; SalesForce, FileZilla, SoapUI
Please submit an offer ONLY if you have OTRS experience and provide that in details with your offer.
We have an installation of OTRS installed for our help desk software. We'd like it upgrade from version 3.3.9 to version 4.0.4.
We are looking for someone who can make a module for OTRS in which users can update their Active Directory Password. It needs to be compatible with OTRS 3.3.9 and 4.0 and work with LDAPS.
Hi, We are using OTRS system to handle customers tickets, the system is a WEB based GUI and customers open tickets by login to the system and create ticket, we can see that from our WEB GUI and we also receive email notification that a ticket has been opened, what I'm looking is to have some small software installed on our agents that will inform that we receive new ticket and we can see it and "take over" on it so other agents will know that the ticket has been assigned, what also needs to have is the option to click on that ticket from the software and open the WEB GUI system that will allow us to create the ticket/handle the existing ticket in the system.
I need to move a working OTRS 3.1.2 install from Amazon EC2 to Microsoft Azure as part of a migration from EC2 to Azure. The present EC2 is a marketplace OTRS install with Apache, and OTRS 3.1.2 on Ubuntu. In addition OTRS has been set up to retrieve user information from a SQL Server database. We installed an ODBC driver and a link to that server. Said link works well. What I need done: 1. Install OTRS 3.1.2, mySQL and whatever else is needed into the Ubuntu instance I will open up on Azure. 2. Export all settings, tickets, attachments and other entities from the EC2 machine. 3. Import all settings, tickets, attachments and other entities from the export made above. 4. Ensure that all is operable. It would be helpful if the work co...
Business solution. OTRS upgrade from 2.4.9 to 4.0.4
I am looking for someone who could install and configure some online free crm system for us, capable to be also a kind of helpdesk with ticketing system. We know OTRS could be good ticketing system and SugarCRM as CRM but maybe there is some single software doing both?. The software shall be installed on our internet provider servers
Need to integrate with sugarcrm...just the way you did the otrs integration.
ServiceDesk системы OTRS поддерживает интеграцию с другими системами через SOAP web service. Есть wsdl файл для описания . Попытка заставить работать тестовую программу C# с OTRS успехом не увенчались. Попытки решить проблему описаны здесь Судя по всему неверно сделан wsdl файл, что приводит к некорректной десериализации SOAP файла.
I want someone who is familiar with OTRS to show me how to get the TimeUnits to display in "Notifications (Event)". Don't apply if you don't know what OTRS is or you do not know the answer to this.
Требуется настройка и доработка системы управления ИТ запросами OTRS . система с открытым исходным кодом. необходимо внедрить следующие компоненты: 1) Источник заявки (телефон, почта, портал) 2) Сайт инициатора заявки (ЦО, Москва, Регион, Франч) a. Если ЦО, то какой департамент 3) Дополнительное поле (выезда инженера, решено удаленно, решено обслуживающей компанией) 4) Оценка решенных заявок пользователями в один клик (три варианта: Хорошо/Удовлетворительно/Плохо). a. Возможность посмотреть кто не поставил оценку b. Возможность отправки повторного запроса на оценку c. Возможность построения отчета – Процент оценённых заявок 5) Создание шаблона заявки «Новое рабочее место» на портале, с обязательными для заполнения полями» 6) Категоризация зая...
Требуется настройка и доработка системы управления ИТ запросами OTRS . система с открытым исходным кодом. необходимо внедрить следующие компоненты: Идентификация и хранение информации о канале/способе поступления заявки Категоризация заявок по типам (инциденты, запросы на информацию или обслуживание, rfc, претензии, …) Возможность фиксации корректности маршрутизации Возможность проведения иерархической эскалации Оперативные отчеты и регламентные отчеты по процессу We are looking for an experience person or team who can help us with helpdesk modules enabling using open sources OTRS system project. following components need to be provided: Categorization requests by type (incidents, requests for information or service, rfc, claims ...) The possi...
Требуется настройка и доработка системы управления ИТ запросами OTRS . система с открытым исходным кодом. Разработка разделена на три этапа. необходимо указать стоимость и время разработки для каждого из этапов, а так же стоимость компонент внутри этапов. Детали внутри прикрепленного файла We are looking for an experience person or team who can help us with helpdesk modules enabling using open sources OTRS system project. There are 3 stages in the project you need provide price and timing for each stage and price for each module with stage.
Требуется настройка и доработка системы управления ИТ запросами OTRS . система с открытым исходным кодом. Разработка разделена на три этапа. необходимо указать стоимость и время разработки для каждого из этапов, а так же стоимость компонент внутри этапов. Детали внутри прикрепленного файла We are looking for an experience person who can help us with helpdesk modules enabling using open sources OTRS system project. There are 3 stages in the project you need provide price and timing for each stage and price for each module with stage.
I am looking for someone who knows perl. I am using I need a add-on to manage document (manuals). It will nice to have git diff integration
Hi Folks, I am looking for assistance in setting up the following system. 1. Secure Linux cloud VPS (probably running centos6_X64) 2. Setup and Configure OTRS helpdesk system. Additional Add ons 3. I don't require all features to be configured however important ones like SMTP mailflow, Certificates, Cron jobs. 4. Make sure the application functions as expected and there is backup & restore strategy in case of failure. Regards, Nav
We are wanting to customize our OTRS Help Desk interface to match our existing site. We need the following completed: 1.) We need a new theme / skin on our Agent and CUSTOMER FRONTEND that is similar with our current webpage design. Additional Project Description: The existing website looks like The existing OTRS looks as follows: This design has to be reflected in our OTRS Help Desk interface. The OTRS site consists of the following sections that need to be modified: 1.) Agent dashboard 2.) Customer dashboard 3.) Customer login page Have a look at There will be no payment in advance. You get paid when you finish. You must finish
I'm looking for a person, who will design the OTRS add-on, with functionality as described below: "Response TicketState PreSelection - The usage of response templates in OTRS saves a lot of time – especially if an agent has to answer a lot of similar customer requests for example for a quote or a manual. In the standard version of OTRS you need to define the ticket state manually every time when you use a response template. This is an additional task, which needlessly costs a lot of time and even is a source for mistakes, when you use response templates very often. This OTRS Feature Add-On makes it possible to define a ticket state for every response template right from the start, so if the answer is sent the ticket state is set automatically....
Wir haben eine Windows 2008r2 Server mit IIS. Wir benötigen das Ticketsystem OTSR. Und suchen jemanden, der das schon einmal unter Windows installiert hat. Desweiteren habe ich gesehen, dass Sie auch Softwaretests machen.
