Customer care manager interview questions and answers punët
...need to mark clothes with great good looking labels of professional quality. Since 2011, the business has enjoyed a steady growth of happy customer and an excellent track record of sales. Following this success we are now expanding to Russian speaking customers via a new website targeting Russia, Ukraine, Belarus and EU Baltic states such as Estonia, Latvia and Lithuania. We are seeking a dynamic eCommerce Manager to assure success again. Location: For training purposes, preferably (and initially) the ideal candidate should be based close to Tallinn, but this can be discussed. However, once the manager is onboard and has gained enough confidence and experience, we are flexible, so, provided one could assure a good qu...
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...The store should have a simple and intuitive interface to enhance customer experience. - Product Search Functionality: Customers should be able to easily find products they're looking for. - Mobile-Responsive Design: The store must be compatible with mobile devices to cater to a wider audience. - Promotions and Coupons: The ability to offer discounts and promotions for marketing purposes. - Keyword Optimization: Proficiency in using keywords to enhance the store's visibility on search engines. Product Categories: - Cookware and Bakeware - Home Decor - Aroma Diffuser - Gardening tool Subjected to change Product Quantity: - I estimate less than 50 products to be listed initially. Ideal Skills: - Proficiency in Shopify store creation. - Exper...
I'm presently seeking an experienced customer service representative who will efficiently manage phone calls, emails, and live chat. Responsibilities: - Handle customer inquiries via phone, email, and live chat - Deliver high-quality customer service interaction at all times - Engage with customers to solve any potential issues - Available for 10-20 hours per week Ideal skills and experience: - Intermediate level customer service experience - Strong communication and problem-solving skills - Proficiency in handling multiple channels of customer communication - Reliable and flexible with the time schedule. Ultimately, you will be the first point of contact for our customers, and your performance will direc...
...one is a mini excavator and the third one is a logo. I'd like you to merge these two images, placing the text 'LOUEZ MOI' over the excavator. This design will be printed as a 30-inch by 30-inch sticker. It has to include the logo. And it also as to have the text '''', alot smaller, but still visible Key Requirements: - The color preference for this design is green. just like the RRS logo i uploaded. - The level of cartoonization I'm looking for is a moderate cartoon effect, where the design should be clearly stylized but still recognizable. - I'm open to suggestions for additional elements in the design. Ideal Skills and Experience: - Proficient in graphic design and digital art. - Previous experience in cartoon...
...Marketing and Customer Support Apps with my current CRM. The key functionalities I'm looking to integrate are conversational, SMS and funnel app. Key Responsibilities: - Integrate Email Marketing features like Email Campaigns and Templates seamlessly into the current CRM system. - Integrate Customer Support functionalities to enable efficient Ticket Management within the CRM. The specific apps to be integrated should include: - Chatbot: Implement an interactive chatbot within the CRM to enhance customer engagement and support. - Text Messaging: Enable SMS sending and receiving integrated within the system. - Sales Funnel: Incorporate a sales funnel feature to streamline lead nurturing and sales processes. Ideal Candi...
I'm in search of a dynamic customer service team of 6-10 representatives to provide comprehensive support for my customers via phone, live chat, and email. An ideal candidate would possess strong communication skills and proficiency in the English language. Key Duties: - Provide phone support - Address customer queries via live chat - Respond to customer emails Skills and Experience: - Excellent verbal and written English - Proven experience in customer service - Ability to multitask across various support channels
I'm look...professionals to handle data entry and management specifically for customer information. The Access system will focus on: - Handling and managing customer contact details - Storing personal information about customers - Tracking services expiration dates - Time services management The freelancer applying for this project should have prior experience in database design, optimization, reporting and analysis using Microsoft Access. Experience in managing customer-oriented databases would be an added advantage. Your competencies should also include efficient time management and a keen eye for detail to ensure no entry goes amiss. With your skills, you should be able to develop an intuitive and user-friendly Access datab...
I am looking for comprehensive assistance in the job search process. Specifically, I need help...comprehensive assistance in the job search process. Specifically, I need help with: - Most importantly getting a job - Optimizing my LinkedIn profile - Providing job coaching, which includes interview preparation, networking tips, and overall job search advice - Utilizing a recruiter's services to tap into hidden job market and discover unpublished openings - Utilizing an established referral network to increase my chances of landing a job - A Referral and Recruiter Note: The goal is securing a job I require professionals with 5-10 years of experience in job coaching, recruitment services, and referrals. Your expertise in these areas will be crucial...
...comparing videos? If so, we have an amazing opportunity for you to join our team and showcase your talents on our established YouTube channel. We're looking for individuals who can create engaging step-by-step tutorials for software, apps, and email marketing tools. Please note, these are not animated explainer videos; we require screen recordings. Requirements: - Proficiency in English (native speakers preferred) - Willingness to record your phone/computer screen, along with your voice - Ability to explain concepts clearly and concisely - Access to a high-quality microphone I'm looking for someone that: - That's able to work with deadlines - Can edit videos in bulk - Knows how to make a tutorial video more engaging and visually appealing -...
I'm looking for a skilled professional who can enhance the rating display on my Google My Business (GMB) platform. The ideal candidate will be able to improve the way...for a skilled professional who can enhance the rating display on my Google My Business (GMB) platform. The ideal candidate will be able to improve the way ratings are presented to viewers. Key Requirements: - An understanding of the Google My Business platform and how it can be utilized to drive customer engagement. - Experience in improving rating display in GMB or similar platforms. - Ability to attract more local residents to view and engage with my business. This project is perfect for someone who understands user behavior and conversion optimization. Your work will be vital in attrac...
I need someone to troubleshoot and fix the credit card payment module in my Prestashop online store. Key Points: - The issue lies in the credit card payment form. After submission, incorrect price details are shown. This is causing confusion for customers and leading to abandoned carts. - The form seems to be processing the credit card details correctly, as none of the fields needed formatting. The problem is when customer go back to the cart and change quantity and/or add new product. Final price is not updated.
...product information and pricing from various websites. Key Requirements: - The scraper should be able to collect data from multiple websites and be easily scalable as we might need to add more websites in the future. - The data to be scraped includes product title, description, and price information. - The scraper will need to be able to navigate through the websites and accurately collect the required data. - The scraper should be able to work efficiently and provide timely data updates. Ideal Skills and Experience: - Proficient in web scraping techniques. - Experience working with product data and pricing. - Familiarity with tools and technologies used for web scraping. - Ability to develop a scalable and reliable dat...
...looking for a seasoned PHP developer to implement a chatbot across all website pages. The chatbot should be capable of: - Answering frequently asked questions - Providing product information To enact these functions, the chatbot should be based on Natural Language Processing (NLP) technology. Integration with the existing user database is crucial for user authentication purposes. The developer should also design an admin panel that includes a dashboard, notifications, users, chat, chatbot info, and profile editing. The panel should possess a feature for toggling between AI and live chat modes. Admin should receive notifications via the panel and email when live agent assistance is requested. Skills & Experience: - Advanced PHP development - Experience ...
...solution under our B2B product, my customer will setup their whatsapp business account under our platform like wati. This will be used for customer messaging and campaign management. Check our platform and let me know, how should we provide this feature to customers to make their life easy so they can have whatsapp all conversation at one place. Key Features and Functionality: - Ability to create and send WhatsApp messages from our CRM platform - Conversations and message history should be recorded and displayed within individual records on the CRM - Complete tracking and reporting capabilities including message delivery status Specific Requirements: - Integration of WhatsApp Business account with our CRM - Campaign m...
I want a wordpress plugin to connect to the api booking manager mmk
I'm looking for someone experienced in FreePBX to assist me in setting up phone applications on Ye...be helping me configure the visual voicemail feature on these phones. - I've already purchased the necessary modules (Endpoint Manager and Phone Apps) for the setup. - It seems I'm facing hurdles in making the visual voicemail work, despite having the right tools. - The primary task is to troubleshoot and successfully enable this feature on my Yealink T54W phones. Ideal Skills and Experience: - Proficiency in FreePBX, especially in configuring phone applications. - Proven experience with Yealink phones, especially the T54W model. - Troubleshooting skills, particularly in resolving visual voicemail issues. - Familiarity with FreePBX modules like En...
We are in need of a competent Java developer to build a standalone application which will require integration with databases. Skills and experience required: - Proficiency in Java - Experience in standalone application development - Knowledge and experience of integrating Java applications with databases Candidates who can demonstrate their capability in these areas will be highly considered. Don't hesitate to ask any questions you might have about the project.
...medical and friendly elements, leaning towards a minimalist style. Key Requirements: - Must incorporate medical undertones - Minimalist style - Blue color scheme I'm open to suggestions on the design and would appreciate a fresh, creative approach from the designer. If you have experience with medical branding or designing minimalist logos, that would be a plus. Looking forward to seeing your portfolio and ideas. About Isala: Vision: A portable and affordable training solution to simulate complex situations related to the application of invasive techniques for patient care, pre-surgery preparation and post-surgery recovery will enable nurses qualification at scale. Purpose: Train and Certify nurses in the application of comple...
Note: Applicants are required to submit answers (and proof with screenshots) to the following questions to be considered: How much experience do you have with Facebook ads? What are the highest daily budgets you have managed? Please provide examples campaign success (with screenshots ) (from the last year), which clearly shows amount spent, # of purchases, Cost per purchase, ROAS and campaign dates. Provide a brief overview of your preferred scaling strategy We are an e-commerce business that is in need of a full-time Facebook Media Buyer & Creative Director to be part of our push for even more growth! In our first 2 years, we closed off with nearly $10M. If you’re a Digital Media Buyer who can help make a difference, today! We prefer someone with a...
...portal where a client can log in and see the specific status construction jobs are in, the schedules, photos taken, and the internal & external communications that are being recorded in JobNimbus. There will be very limited data a customer will need to edit, but more simply the ability to approve jobs and send add notes as needed. We will provide a very detailed 2-3 page mockup to show the data, structure& branding of our needs, but request the developers verify the data needed to complete the Customer Portal is avail through the JobNimbus API and/or whatever means the developer sees fit. I am seeking an experienced developer for a comprehensive integration utilizing JobNimbus' API. The goal is a complete and faultless sy...
In need of a savvy social media manager to handle my business accounts on Facebook, Instagram, and Twitter. With your expert handling and unique strategies, the aim is to ideally: - Increase brand awareness - Drive traffic to our website - Generate leads Our targeted audience falls in the age range of 25 to 70, so your content should be curated to engage these various demographics effectually. Skills and Experience: - Proven experience in managing business accounts on Facebook, Instagram, and Twitter - Strong knowledge of current social media trends and proven strategies to increase brand awareness - Exceptional in lead generation and driving website traffic - Experience in target audience analysis and engagement - Excellent conte...
I'm looking for an experienced Cisco Unified Communication professional, who can provide advanced level training in VoIP and Cisco. Ideal Candidate: - Proven experience in advanced Cisco Unified Communication - Strong expertise in Cisco VoIP configuration, Unified Communications Manager and SIP Protocol basics - Expertise in communication and delivering training over phone - Ability to adapt training to the specific needs of the learner - Relevant certifications and qualifications in Cisco Unified Communication Please contact me if you meet these requirements and are interested in this project.
...businesses for analysis. The data is varied and comprehensive, including but not limited to customer demographics, product descriptions, and pricing information. This is exclusively a RESEARCH project, and will take some time. Because of this I WILL ONLY PAY HOURLY. If you require a fixed price/contract, do not bid, I will not give you the job. Key Responsibilities: - Thoroughly examine the provided businesses in the spreadsheet - Extract and analyze various attributes, such as customer demographics, product descriptions, and pricing information - Summarize and present the information in a clear, concise manner - Provide suggestions on the potential opportunities or challenges based on the data This project requires an individual...
...games etc. And we need a logo. The company name is "Atentino". We want the kids to be smart, attentive, disciplined and have fun. I'm in need of a talented logo designer to create a logo for my brand. The logo will serve the following purposes: - Brand recognition - Professional representation - Attracting customers The preferred colors for the design are purple and a variety of other vibrant colors. I'm open to creative suggestions and color combinations that can make the logo stand out. In terms of the logo design, I envision incorporating objects as symbols. I'm looking for something unique and memorable that will help my brand stand out in the market. Ideal skills and experience: - Experience in logo design, par...
...purchase. This could range from selecting certain colors, sizes, or adding custom text. - Customer Reviews Section: I want to incorporate a customer reviews section for each product. This feature is crucial for building trust with potential buyers and driving sales. The ideal candidate should have: - Proven experience in building Shopify e-commerce websites from scratch. - Strong knowledge of Shopify's customization capabilities. - A good understanding of e-commerce best practices, particularly regarding customer reviews and product personalization. - Excellent communication skills to ensure the website meets my requirements. If you have prior experience in creating similar e-commerce websites and are passionate about building high-quali...
...app and website to effectively manage orders, returns, and payments across multiple marketplaces including Amazon, Flipkart and Meesho. The project should essentially mirror the functionality of Wisdom OMS. Key Features: - Order Tracking: Real-time tracking and monitoring of all incoming and outgoing orders from the aforementioned platforms. - Inventory Management: Integrated inventory system that automatically updates stock levels in response to orders, ensuring accurate and timely management of product availability. - Payment Processing: Smooth and secure payment processing capabilities to facilitate transactions and revenue collection. - Returns Management: Effective returns management system that tracks, processes and r...
I'm in need of a freelancer with the ability to translate English to Chinese (and vice versa) and experience in selling products on AliExpress in China. AliExpress uses two logistic models to handle shipments for sellers on the platform. The models are: (i) Fulfillment by a Seller (FBS) and (ii) Fulfillment by AliExpress (FBA). FBA is when an AliExpress Seller sends products from its factory/warehouse to an AliExpress warehouse, where AliExpress then handles the Order Fulfillment and Shipping. Shipping is done via Cainiao. Source: We want to make use of FBA. This may mean that we need to start a shop on AliExpress which we will link with our Shopify store-front. We will send our products from the factory (Guangdong Province)
...to help configure different tools with AI to streamline and automate crucial processes at my marketing agency. - **Tools**: The project involves configuring AI with our CRM system, email marketing platform, social media management tool, ChatGPT, Google Workspace, and Notion. - **Processes**: I'm particularly interested in automating lead generation, email campaigns, social media scheduling, customer support, and project management. - **Lead Generation Automation**: For lead generation specifically, I envision the integration of AI through both AI-powered chatbots and automated lead scoring. Ideal skills and experience for this project include a deep understanding of AI technologies, advanced knowledge of the specified tools, and...
...develops live streaming and video chat apps. We are looking for native translators in various languages for a localization project regarding the FAQ sections of our apps. We will be sharing a Sheets file with the texts that contains HTML codes and placeholders, Therefore, this project requires a lot of close attention to detail and preferably, past experience working with HTML codes. The file has two tabs. The first one needs to be localized, while the second tab needs to be proofread. The tone of the translations should be friendly, inviting, and informal. The first tab is 1800-words-long, but a considerable amount of the answers has repetitions. The second tab is 932 words-long in English. Ideally, we will be asking you to install at least one of...
...immediate need of a unique and catchy logo design for my property management business, PPE SERVICES (Gestion d'immeubles) Company is based in switzerland It's crucial to distinguish that we are not related to real estate sales but rather about property maintenance and floor management, providing efficient tenant services and looked-after environments. Here are a few specifics: - Color Scheme: You have the creative liberty to incorporate blends of Blue, Green, and Black. Feel welcomed to suggest any combinations or variations you believe would work best. - Style: Since there is no specific style or design element as such, I would appreciate it if you propose and reflect your own creative flair in the designs. However, please keep it align...
I'm looking for a freelancer to assist me in conducting outbound sales calls specifically targeti...- Making initial contact: You'll be responsible for getting in touch with these customers, introducing our service, and engaging with them to explore potential sales opportunities. - Delivering sales pitches: You should be comfortable discussing our USP and benefits, and persuading customers to try our services. - Handling objections: You need to be adept at addressing customer concerns and overcoming objections to effectively close sales. - Recording and Reporting: Keeping detailed records of each call and summarizing outcomes will be part of this role. Ideal candidates should have: - Good organizational and time-managemen...
As an expert in digital ...campaigns are crucial to increasing sales, building brand awareness, and driving more traffic to my website. Serving both new and our cherished existing customers, these campaigns will need to be compelling, properly targeted and efficiently sent every week. The ideal freelancer for this project should demonstrate: * Proven experience in email marketing. * Ability to target different customer categories effectively. * Familiarity with timing emails for optimal response rates. * Skills in creating engaging and persuasive content. * Ability to measure and report on email campaign success. This should be a long-term commitment with a weekly frequency, and I'm looking forward to finding the right person to cre...
The predominant objective of this project lies in enhancing customer satisfaction through innovative and top-notch UX design. This project demands proficient skills in: - UX design for both mobile and desktop platforms. - Ability to create a bold, vibrant, and engaging user interface is of prime importance, since that's the design style preferred for this project. Your previous experience with creating interfaces that have successfully improved customer satisfaction would be a valuable asset for this work. A passion for creating user-friendly designs and a knack to transform virtual experiences into engaging journeys for customers is much appreciated.
Our call center is looking for a remote Swedish speaker operators for a customer service job . 8 hours/day, Monday - Friday. Central Europe working hours. Inbound and email customer service for an online shop. Bid with your cheap cost per 10 hours. Please write a couple of line of your self or better send a CV. Thank you
I am looking for a proficient PPC manager who has in-depth knowledge and experience with Google Ads. The ideal candidate possesses: - A strong understanding of Google Ads platform - Mastery in sales-oriented PPC strategies For this project, the focus is on the retail sector. Key responsibilities will include: - Planning and implementing Google Ads campaigns targeted at my specific audience - Turning the PPC campaigns into revenue-generating strategies - Monitoring campaign progress, adjusting tactics as required to maximize results If you have excelled in similar roles in the retail sector and enhanced ROI by generating sales or leads, I'd love to hear from you.
I want to make a card pooling site that has management for the passenger, the driver and the manager
...with high calorific value, low sulfur content, and specially optimized for use in industrial boilers. Key Responsibilities: - Identify and approach potential industrial and commercial buyers in Vietnam. - Promote the benefits and unique selling points of my pyrolysis oil. - Negotiate deals with interested parties. - Secure orders of a minimum of over 5,000 liters per transaction. Ideal Candidate: - A sales professional with experience in the oil or related industry. - An understanding of the industrial and commercial markets in Vietnam. - Proven track record of successful negotiations and deal closures. - Ability to effectively communicate the technical specifications and benefits of the product to potential buyers. - Fluency in Vietnam...
...a comprehensive market analysis, focusing on market segmentation and target customer analysis. Your findings must be presented in a detailed written report. Key Responsibilities: - Conduct a thorough market analysis for the public storage sector - Implement comprehensive market segmentation and target customer analysis - Prepare a detailed written report summarizing the findings Ideal Skills and Experience: - Proven experience in market analysis, particularly in the real estate sector - Ability to perform in-depth market segmentation and target customer analysis - Strong written communication skills to produce a detailed report - Knowledge of public storage industry is a plus Please note that the report must be detailed and well...
Please submit a voice recording using to apply for this job, you must submit a voice recording telling about your experience & schedule (must speak Spanish & English) If you do not submit a recording, we will not contact you. The pay is $100 / week, starting. 6-8 hours per day. A lot of room to grow.
...compile a customer email list from a single business email address. The purpose of this email list is to support our marketing campaigns, allowing us to reach out to our customers and potential leads. The ideal candidate for this job will be able to gather this information solely from the incoming emails, as well as categorize them based on customer interest. Key responsibilities: - Compiling customer email list from a single business email address - Ensuring categorization of emails by customer interest Ideal skills for this project: - Proficiency in handling emails and email extraction - Experience in compiling and organizing customer data - Strong analytical skills to categorize emails by customer interest Please...
...extracted in AutoCAD drawings what can be easy changed and send back to the relevant Drawings. You will be required to maintain the current functionality while also enhancing its capabilities. - The existing tool is aimed at automating the process of generating Excel data from AutoCAD drawings based on. The updated version should be user-friendly, and should ideally also allow for some form of automation of repetitive tasks within AutoCAD itself. - You should be familiar with VBA, Excel and AutoCAD. Experience with similar projects will be a great advantage. Your bid should include: - Your relevant experience with VBA and AutoCAD - Any specific features you've implemented in similar projects - How you plan to approach this update and any addit...
...professional PHP developer who can build a custom website for me, and integrate it with one APIs. - the API is already in use in other websites so you will be able to see what it should do and the result of the build I need at this point. - For your reference, this is one of the websites the API is being used: . The result of this job is to create a similar website as the one in the link above. We have already developed a basic frontend page with the form (input boxes and selectables) to collect the data that will be submitted to the API (json). Next step is store this data locally and submit it to the API. Final design we will take care later. Ideal skills and experience for this project include: - Proficiency in PHP, with
...advanced features such as email automation, personalized messaging, and customer journey mapping. The system will primarily target Business-to-Consumer (B2C) audience. The successful freelancer should have proven experience in Salesforce CRM integration with Journey Builder. Where possible, the freelancer should: - Enhance the email automation system for effciency - Develop personalized messaging to engage our consumer base - Implement customer journey mapping features to better understand our users’ experiences Skills and Experience needed: - Experience working with Salesforce Journey Builder - Expertise in CRM integration - Understanding of both the email automation processes and personalised messaging - Prior work in customer journ...
I'm looking for a seasoned professional project manager who has developed social networking video sharing apps. The app should be compatible with both iOS and Android platforms. The professional must have developed at least 3 to 5 social networking video sharing app. You must be able to share the app link. If it is confidential and you cant show me your previous work, plesae do not bid. Key Features Required: - Live Streaming: This feature will be central to the app's entertainment aspect. Users should be able to stream live video content seamlessly. - Video Editing Tools: Users should have the ability to edit their videos within the app. This feature is crucial for enhancing the quality and creativity of the shared content. - Social Media Integratio...
I'm looking for a skilled professional to help me with a comprehensive research report. - The report should include thorough analysis of current market trends and potential growth opportunities. - It should also touch on customer satisfaction and competitor analysis. The ideal candidate should have a strong research background, preferably with a focus on market analysis. Previous experience in compiling similar reports would be a big plus. Please provide a sample of your previous work in your bid. I would prefer this project to be completed in a timely manner, so reasonable timeframes should be kept in mind.
...proactive and results-driven professional to assist in setting appointments with homeowners who are interested in solar panels, batteries, and roofing as alternative energy options. Key Responsibilities: - Conducting follow-up calls on leads provided by our marketing team - Setting 6-10 appointments per week with interested homeowners - Ensuring that each appointment is confirmed and scheduled efficiently This position requires: -Bilingual (Spanish & English) - Strong communication skills to engage with potential customers - Previous experience in appointment setting is a plus - Knowledge or interest in alternative energy options such as solar panels, batteries, and roofing - Ability to understand and convey the unique selling points of our produ...
...primary aim of this plan is to increase customer footfall and revenue by targeting families with children. - Target Audience: Understanding and appealing to families with children is crucial for the success of this project. - Marketing Channel: The plan should predominantly focus on social media as the primary marketing channel. Ideal Skills and Experience: - Extensive experience in developing marketing business plans, particularly within the food industry, would be highly beneficial. - A strong understanding of family marketing and the ability to adapt marketing strategies accordingly. - Proven track record of utilising social media to attract and engage with target audiences effectively. The successful freelancer will be able to provide a de...
...to study the extent of customer satisfaction with services, and after-sales services, study the local market, prepare a report on the market share of Masarat, prepare a visual analysis and report, research, and come up with completely new services in the local market. Duties, responsibilities and powers: • Prepare a plan for a specific marketing research project. It identifies the best methods that can be used to achieve those goals. • Project questionnaires, polls, surveys, and other data collection resources. • Research and collect data regarding the current product market, customer demographics and interests, and factors affecting demand for products. Analyze results to determine ways to increase sa...
