Access Database to keep track of customer complaints

I'm looking for someone that can build be an fairly simple soultion for tracking customer complaints. I would like an easy to use interface for adding in a new customer complaint. It would contain the following fields: Incident lodged by – First Name/Last Name Employee Number Date Guest Details- First Name/Last Name Mobile Number Home Number Address Suburb State Postcode Country Membership Number Incident Details Date of incident Year of incident/ quarter 1, 2, 3, 4 (count and trend yearly, quarterly Quarter Time of Incident Outlet (drop down box, 20 outlets listed, ability to easily add more for future) What did customer eat (ability to add as required, automatically count to trend) Type of incident – Possible Food Illness/Foreign Object/Food Allergen/Quality What time did symptoms start what where symptoms – Nausea, Vomiting, Diarrhea, Stomach Cramps, Fever/Sweating, headache, Dehydration, OTHER-input box (drop down box/check box, ability to add more multiple select What did customer believe caused illness What allergen was involved (drop down – crustacean, seafood, dairy, egg, soy, gluten, sesame, nuts, peanuts, OTHER- text field add for future use, trending count What foreign object was involved (drop down box with several items, ability to easily add more and use, and trending count was doctor visited Y/N Was food poisoning confirmed Y/N Was a sample sent for testing Y/N Notes Was a good will gesture gives Y/N details if Yes Investigation Notes section number of covers, items sold (optional0 Was Micro testing Completed Y/N Media attachments, text, picture, email Note area for details of incident/corrective action, other comments Is incident closed Y/N Date incident closed • Want option to assign other people to action if required, reminders using email form perhaps • Reminder if incident not closed within 3 weeks • All fields should be able to be counted, sorted for trending o Item o Year o Quarter o Quarter particular year o Type of incident o Outlet implicated count totals, year, month quarter etc Ability to pull details from incident such as customer name, address and deploy into a format letter (that can be edited) would be good • Want as many reporting and trending options available as possible, also to compare data for reporting. Fillng this out will add a new customer with the above information to the database. From Here I would like the ability to search for customers by name and phone number duplicate names , complainers by outlet, etc. I'm not sure on this wanted addition but if possible, I wold like the ablity to select one of the customers from the database and use their information to fill out the valid blanks in a response letter that can be mailed to the customer. Like it pulls certain details, (FIRST NAME) and adds it to a template, (Address), etc. I'm open to better suggestions. I have little experience with Access. The example image shows how simple it has to be. Half of the fields listed wouldn't be required. It would be fairly simple on data.