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Looking for a freelancer to help us with backend customer support via email

$8-15 USD / hour

Mbyllur
Postuar over 5 years ago

$8-15 USD / hour

We need help with two current processes: (1) Completing restaurant reservation requests - Requests come in via email that needs to be monitored at least once a day (including weekends / all time zones). Average 12 emails per week. - The customer service rep fulfills the restaurant reservation request on the restaurant website or via phone (whichever channel is available). - If the restaurant reservation isn't available, the customer service rep will email the customer with other options based on the preferences the customer indicated in the email (i.e. location or time) (2) Completing hotel offer requests - Requests for hotel offers come in via email that needs to be monitored at least once a day (including weekends / all time zones). Average 60 to 70 emails a month. - The customer service rep takes the information from each email and fills out a form in our backend system called Lobby, which enables hotels to fulfill the requests. We are willing to train the customer service rep on both of these processes.
ID e Projektit: 18380622

Rreth projektit

26 propozime
Projekt në distancë
Aktive 5 yrs ago

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26 profesionistët e pavarur ofrojnë mesatarisht $12 USD/orë oferta për këtë punë
Avatari i Përdoruesit
Hey I have some experience in customer support already and feel I can do the two processes you mentioned. I've also handled emailing in the past and my English is superb. Please consider me for this role.
$10 USD në 40 ditë
5,0 (1 review)
4,0
4,0
Avatari i Përdoruesit
Hello, Hope you are doing well. I have 6 years of experience in Customer Support and Email handling. Regards, VishnuLal
$12 USD në 40 ditë
5,0 (13 përshtypje)
4,2
4,2
Avatari i Përdoruesit
I have had vast experience in the public sector, including my role as a personal assistant where email handling was a top priority. Relevant Skills and Experience Provided extensive diary support to CEO level. Produced detail briefing. Co-ordinated executive board meetings.
$20 USD në 10 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hi there! I see you are looking for someone to handle customer requests via email. I would love to work on this project for you! I'm a professional virtual assistant with over 15 years of administrative and customer service experience. Furthermore, I am a certified English as a foreign language teacher specialized in Business English. I would love to talk to you about this project to see if I am a good fit for your company as well as answer any question you may have. Looking forward to hearing from you, Veronique
$15 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hello, my name is Sophia and I assure with my assistance, I will be able to maintain your restaurant website by attending to reservation request via email/phone. I will also assist the customers in booking reservations for available time frames if required. Also, in regards to the duty of responding to hotel offer request from client, I will be able and available any time of the day, to takes the customer's information from each email and fill out a form on their behalf in the system know as lobby which enables hotels to fulfil their client's request. I'm a very dependable and responsible individual who is willing to work overtime to fulfil these duties. I adhere strictly to instructions, adapt easily to change, I also adopt time management when multitasking. I will also be open and committed to any form of training necessary to ensure the efficient and effective administration of my duties. I'm willing and open to start immediately if required. Please do not hesitate to contact me if my proposal meets your requirements.
$11 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Knowledge for Hotel industry and bookings for the same. Can respond proactively within minutes. Can work at any time zone according to the requirements and professionally. Also, can handle the request in both the ways that is via Calls and Mails professionally and has the experience for the same as had worked with the customer support.
$12 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hello! I would love to assist with both your restaurant and hotel reservations which must be monitored via email. I hold a BS in Management and have worked as a Quality Assurance Analyst, Project Coordinator and also a Business Analyst. I love Project Coordination and assisting others with various tasks. I look forward to working with you
$12 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
I accept your budget, Sales Representative in Hotel for 12 years, I'd like to cooperate with, time is important for me
$12 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hi, I'm very interested to be a part of your project, I am a fast learner and can work with minimal supervision. I have been in a BPO Industry for a little over 4years and I specialized in appointment setting/outbound calls. I have a complete set of tools for homebased job as I am an online teacher. My schedule and performance is something that you don't have to worry about because I am a very committed person and I take pride in what I do. Feel free to visit my profile for my employment history. Best Gema
$8 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Resp Sir, I Have study your project carefully. Though I am from India, I will be available for all the time. And I also assured you that I can definitely do this work as per your expectations. Thank you Shyam Kasabe
$8 USD në 50 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hello, how are you? I'm a senior web developer and I have rich experience in booking platform development. I have developed hotel booking, restaurant booking, food ordering, taxi booking app etc. I can implement email sending and live chatting, real time notification using Firebase Cloud messaging, payment integration using Paypal, Stripe etc. Let us discuss in detail via chat. I will give you perfect result as you want. Best regards, Peng.
$16 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hi Sir, I read ur desciption. I m glad to work with you. I am very obliged to you to see my proposal. I can do this work as requirements meetup criteria. Thanks
$8 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hi, I am ready for the training for this. I am looking for work from home. I was working in a media house I have done this kind of work before.
$13 USD në 7 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
I would like to express my interest in the available position described in your post. With over 3 years experience as a email customer support, I believe I have the skills to know and further improve. I have worked as an Email and Chat Support for three companies. I have done Email support for Jagex over 8 months. The second company, Nexon, which was for a year and a half. And finally, in KKH as a tech support for OnePlus mobile devices for 1 year and 4 months. I have tackled issues such as account recovery, 1st tier technical troubleshooting and moderation. I look forward to contribute and be part of your success.
$12 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Good day Sir/Madam, I am a Data Entry expert and Virtual Assistant who values punctuality and hard work. I am also a high achiever, have a knack for detail and a committed individual. I have a helping heart. My joy is helping out so that you can focus on the on growing your business. I am also capable of managing competing priorities while staying focused and meeting deadlines without sacrificing accuracy and quality of work. I am based in Nairobi, Kenya (GMT+3) and my schedule is very flexible. By the look of things I see you require work to be done even over the weekends, that I don't mind doing. If my math is correct that translates to around 5 hours a day for 7 days. That shouldn't be a problem for me. The time difference shouldn't also be an issue for me. I am ready to start at any time convenient with you. I am also open for any training you see necessary for me to undertake. I am a fast learner. Please drop me a chat we discuss this further. Your trusted freelancer Aloyce Kimata
$10 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
#Work hard Relevant Skills and Experience Execl, powerpoint, notepad, emailing, Microsoft office,
$12 USD në 10 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Professional, reliable with a strong communication and organizational skills, i have been working in the field for almost ten years and think possess the required qualifications and the experience to deal with the tasks. I have been working in the Customer Care Service on many operations (mainly in Europe) and had done a lot of order processing, database updating and pays close attention to details.
$9 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
I stand very comfortable with handling Emails as well as other forms of correspondence, with technical skills in IT, can handle your basic limitations by designing bypass solutions to optimize client satisfaction.
$12 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
Hi. I believe I'm the one You're looking for. I have experience handling email correspondence and I have excellent English grammar in writing. I have more than 8 years experience in admin task in restaurants hotels and resorts. I am exposed to multitasking even front desk clerk in my boss's resort. I grasp things easily and I am willing to be trained if necessary. Feel free to message me if you think we're fit. Looking forward to talk with you about this project. Thank you.
$11 USD në 20 ditë
0,0 (0 përshtypje)
0,0
0,0
Avatari i Përdoruesit
I worked as a Customer Support Specialist for 6 years handling both email and inbound calls. My clients were based in U.S and Australia. I'm a fast learner and value customer satisfaction. Relevant Skills and Experience * 6 years work experience as a Customer Support handling emails and inbound calls. * Proper email etiquette and superb customer service * Flexible * Values customer satisfaction
$8 USD në 40 ditë
0,0 (0 përshtypje)
0,0
0,0

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Flamuri i UNITED STATES
New York, United States
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Anëtar që nga dhj 18, 2018

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