Join Our Team: Client Retention Manager Wanted for Meal Delivery Company Australia!

Are you passionate about fostering lasting relationships with clients and ensuring their satisfaction throughout their journey with a company? Do you have a knack for retaining customers and boosting loyalty? If you're a results-driven individual with a proven track record of improving client retention, we want you on our team! ? Company: A Life Plus ? Location: Sydney, Australia ? Position: Client Retention Manager/Director ? Why Join Us? ? At A Life Plus, we recognize the significance of client relationships in driving our success. We are dedicated to delivering exceptional experiences that keep our clients coming back for more. As a Client Retention Manager, you'll have the opportunity to shape our client retention strategy and make a significant impact on our growth. ? Key Responsibilities ? ✅ Develop and implement client retention strategies to reduce churn and increase client loyalty and word of mouth referrals. ✅ Increasing orders from repeat customers and driving their average sales order value and frequency upwards by improving customer experience. ✅ Analyze client feedback and data to identify areas for improvement in our products and services. ✅ Collaborate with cross-functional teams to ensure a seamless client experience at every touchpoint. ✅ Lead initiatives to personalize client engagement and communication to meet their specific needs. ✅ Monitor and report on key client retention metrics and make data-driven recommendations. ✅ Stay up-to-date on industry trends and best practices to continuously enhance client satisfaction. ? Qualifications ? ✅ Bachelor's degree in Business, Marketing, or a related field (MBA a plus). ✅ Proven experience in client retention or a related role. ✅ Track record of successfully increasing client retention for a similar company above $10m in sales. ✅ Strong analytical skills with the ability to interpret data and drive improvements. ✅ Creation of offers based on data to drive additional revenue including new products, cross sells, upsells. ✅ Exceptional communication and interpersonal skills. ✅ Innovative mindset and a passion for delivering outstanding client experiences. ✅ Results-oriented with a history of exceeding client retention goals. ? What We Offer ? ? A dynamic and collaborative work environment. ? Competitive salary and comprehensive benefits package. ? Opportunities for professional growth and development. ? Regular team-building activities and events. ? A chance to be part of a customer-centric organization that values your expertise. Join us in our mission to strengthen client relationships and elevate our client retention game. Ready to take the next step in your career and help us elevate client lifetime value? Apply today by sending your resume. Be sure to tell us why you're the perfect fit for this role! Don't miss out on the opportunity to make a real impact on our client satisfaction and drive our company's growth. We can't wait to welcome you to our team! ? #ClientRetentionManager #JoinOurTeam #CareerOpportunity Please include keywords "CRM1"