HI,
I'm currently working in an MNC as a team lead operations & handling a team of 23 agents. I manage day to day transaction processing target based volume keeping the clients SLA's in mind. The work involves everyday excel based transaction reports, weekly & monthly MIS reports, weekly & monthly power point presentations for shareholders which describes the actual payments & transaction processing job done in the system, agents efficiency maintenance, weekly client calls to interact & resolve clients questions directly & escalation handling through email (Average emails/day containing reports-12).
Quality is a kind of ethic within myself. I feel that what I'm getting paid for should match with what I provide. Fair within ourselves. So, you will not have to worry about the quality.
I feel that the requirements described in this job matches & suits well with my skills & I will be able to provide my services to you along with good accuracy & deliver the work in a timely manner.
Please consider my bid for this project. For any question, I can be reached at any time on chat.
Thanks!
Varun Kumar