Virtual Assistant with Experience

**Company:** Groom **Website:** [login to view URL] We are seeking a skilled and experienced Virtual Assistant (VA) to join our team at Groom. As a VA, you will play a crucial role in supporting our platform's growth by gathering valuable feedback from providers and customers to enhance the user experience. You'll focus on strategies that foster engagement and improvement, all while maximizing our limited budget. If you have a passion for user-centric design, engagement, and resourceful solutions, we would love to have you on board. **Responsibilities:** - Leverage cost-effective methods to gather feedback from providers and customers, enhancing user experience. - Engage users through online surveys, social media, email outreach, and other platforms. - Facilitate competitor analysis to gain insights into industry trends and identify areas of improvement. - Collaborate with users through online communities, user interviews, and focus groups for deep insights. - Implement an in-app feedback feature to directly gather user input within the platform. - Develop and execute a feedback campaign to encourage user participation. - Contribute to content creation and editing optimized for engagement. - Collaborate with the marketing team to execute engagement campaigns across various channels. **Requirements:** - Proven experience as a Virtual Assistant with a focus on user engagement and feedback. - Strong understanding of gathering feedback using various platforms and techniques. - Familiarity with social media engagement, email outreach, and user-centered strategies. - Proficiency in content management systems (CMS) and basic HTML/CSS. - Excellent attention to detail and ability to work independently. - Strong organizational and time management skills. - Excellent written and verbal communication skills. - Ability to multitask and prioritize tasks effectively. **Preferred Skills:** - Experience with content creation and social media management. - Familiarity with email marketing platforms and campaigns. - Basic graphic design skills using tools like Canva. - Knowledge of other digital engagement strategies. - Knowledge of Zapier or similar tools - Knowledge of open AI tools *Note: This position is remote and requires a reliable internet connection.*