We need a fully working predictive dialer solution for our call center. Features should include:
1) Ability to load leads via excel document
2) Ability to do live call transfers
3) Call recording
4) Ability to do remote monitoring
5) Advanced reporting.
And finally
6) I know the solution might work through soft phone, but we'll need the option of configuring it with our Quintum Gateways.
We've had two developers try to develop an inexpensive solution through Vicidial and Asterisk and its not working out. I would like to get a developer with experience in this area that has made something work. Please make sure you can do this work and complete it to the end.
## Deliverables
1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.
2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables):
a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment.
b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request.
3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement).
## Platform
Linux