Hello! I see that you need a candidate with an excellent communication skills, I have a strong background in call support and can start right away,
I have 3 years plus experience in customer service and I have been able to build my skills in call handling, effective communication and customer management . As a client service agent, I handled 100+ calls in a day for a US client which involved disability benefit for SSI and SSDI, updating client information, medical records and sharing progress reports. I have experience providing email support for a UK E-commerce client which involved responding and resolving more than 200 customer query emails via Zendesk as pertaining to price negotiation, Price match competitor offerings, Source product out of stock from partners, Maintain relationships with service provider, order placement and delay resolution. I just stopped working for a US based e-commerce online store Which involves resolving customer return and refund request, Maintain relationships with warehouse and drop-shipping team, Inform customers of order status and delivery times, escalate complaint that need higher attention to the appropriate person and awarding compensation.
I am dedicated, result driven and believe in providing outstanding customer experience, I would love an opportunity to discuss more about the project and how my skills and experience would benefit you and your team.