Job Description:
With a perpetual commitment to enhancing our client services, we have streamlined our processes to offer comprehensive account management for [login to view URL] hosts. As a Customer Support Specialist, you will play a pivotal role in ensuring the smooth functioning of our clients' properties. This role requires individuals with exceptional attention to detail, a collegiate background, proficiency in basic software tools, and the ability to utilize electronic devices effectively.
Responsibilities:
-Review and rectify any inaccuracies in client property information.
-Ensure all property details are up to date and accurately represented on the [login to view URL] platform.
-Post and advertise client properties on Booking.com.
-Utilize our partner marketplace or mobile application to facilitate listings effectively.
-Regularly update property calendars to reflect availability accurately.
-Ensure timely adjustments to reflect booking statuses and changes in availability.
-Efficiently manage client accounts on Booking.com.
-Respond promptly to inquiries, accept bookings, and communicate availability to guests.
-Strive to maintain a high acceptance rate by managing bookings effectively.
-Liaise with supervisors to provide regular updates on guest information.
-Ensure all guest details, including name, email, phone number, reservation number, booking period, and payment information, are promptly forwarded for record-keeping and follow-up purposes.
Requirements:
-Strong attention to detail and accuracy in task execution.
-College degree or equivalent qualification preferred.
-Proficiency in basic software tools, including Microsoft Office (Word & Excel).
-Ability to operate electronic devices (computer or phone) proficiently.
-Fast-paced and adaptable to changing priorities.
-Ability to commit to 10-30 hours per week, approximately 2-4 hours per day.
-Willingness to undergo a short trial test or task, lasting 2-4 hours, with the possibility of extension up to one week if necessary.
Duration:
The duration of the job is initially set for one month, with the potential for ongoing or indefinite based on performance and business needs. Hours may vary between 10-30 hours per week.
Candidates must demonstrate their suitability for the role by successfully completing a trial test or task.
Hi I can do this job as i have relevant experience,
I have worked as a virtual assistant for DTDC Australia
I have worked as Chat support Executive For Starium Marketing Center USA
I have worked as a cold caller at BFD Homebuyers USA
I have worked as Cold Caller at Santuity Renewables USA
I have worked as Chat support Executive at Mindbridge, (foodpanda campaing)
As a seasoned freelancer and business owner with over a decade of experience under my belt, I have cultivated a diverse range of skills, including the proficiency to navigate basic software tools like Microsoft Office - Word and Excel, which aligns perfectly with your project requirements. My extensive experience in data entry and management is an undeniable asset as it has honed my ability to execute tasks with precision, ensuring accuracy remains paramount throughout.
Having managed a substantial team of 70 members, I possess the necessary leadership and organizational skills to keep things running smoothly. My efficiency in social media marketing, virtual assistance, and working with electronic devices is essential in handling your property listings effectively utilizing platforms such as Booking.com. With a fast-paced and adaptable work ethic, I can commit to 10-30 hours per week for the next month or longer if needed.
Above all, client satisfaction has always been my driving force. My commitment to offering high-quality work and ensuring clients' needs are met aligns seamlessly with your emphasis on proactive communication, attention to detail, and meticulous record-keeping. I'm ready to dive deep into this role and execute not just tasks but also contribute meaningfully to enhance our client services. Thank you for considering me!
Hi, I'm an administrative and community manager for a huge textile company. I speak English fluently and Spanish as a native. I also manage projects for informatics companies, so my knowledge of software is high. Thank you.
Being hailed as the 'data maestro', I firmly believe my decade-long expertise meticulously analyzing complex information, especially across MS Office tools including Excel and Word, makes me an ideal fit for your Customer Support Specialist position. My skills extend far beyond mere proficiency, embracing a meticulous approach that you have explicitly mentioned in your requirements. While real-time data management, auditing, and validation have been consistent themes running through my career, I've also honed my skills in email communications and streamlined property planning.
The extensive range of my proficiencies in various software tools syncs perfectly with your requirement of fundamental software competence. The spreadsheets I can create will keep your tasks on schedule and ensure nothing falls through the cracks. In a fast-paced environment like yours where availability management is crucial, having someone with strong organizational skills could make all the difference. My prior experience in efficient task-switching between multiple properties coupled with exceptional attention to detail suits the dynamic nature of client properties.
I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to clients using softwares including Zendesk, Gorgias, Slack, Tawk, Outlook, Facebook, Live Chat, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.
Nice to meet you Karlar25,The requirements of your project match my areas of work and skills, to introduce myself.
My name is Anthony Muñoz and i am the lead engineer for DS Pro IT agency. I have worked for
over 10 years as a Full-Stack and software development engineer and have successfully done multiple jobs. It
will be a pleasure to work together to make your project.
Feel free to discuss about the project with me, greetings.
Hey there, I have 4 years of working experience in web technologies and I have a strong working knowledge of every possible framework which is in the market.
In terms of client-end I know: Customer Experience, Word, Excel and Customer Support
Also I have done tons of work on freelancing career. I am waiting anxiously for a positive response from your side. And I have read your requirements as well.
Thanks and regards,
Shamshad
Hello dear i can do this project for you in your budget within time period you need so please provide me details and work i can start it for you thanks.
My experience includes handling inquiries, resolving issues efficiently, and ensuring customer satisfaction. I am proficient in various communication channels, including phone, email, and live chat.
I am committed to representing your brand with professionalism and empathy, striving to exceed customer expectations at every interaction.
Thank you for considering my application. I look forward to the opportunity to contribute to your team's success.
Best regards,
Muskaan Goel
I am the best candidate for this project because I have experience to finish the project on time with expected results. I have the track record to prove my competence, and my peers and colleagues will vouch for me. I would appreciate it if you give me a chance, and I am confident that I will succeed
Over the years I managed to acquire knowledge in Document scripting, team management, coaching, Training, Sales, client management and retention.
Through this experience I learnt the importance of Quality work flow, meeting deadlines, targets and be goal orientated. mentoring and coaching others has grown to be an interest of note in my life, this includes learning new things myself.
Analyzing complex data in order to draw clear and simple conclusions is one of the best skills I have
Hi there,
Hello, I have carefully reviewed the job description for customer support specialist and I am confident in my ability to assist with the project accurately to your specifications. My experience in data entry and customer service will enable me to perform this project smoothly. I understand the importance of being detail-oriented, confidentiality and excellent communication are important to you and your business. I am a fast learner and great with communications which will ensure I handle this project effectively and efficiently. I am open to learning what the project entails to make it a success. I am willing to commit the hours needed to manage the tasks.
I have successfully managed tasks on customer support and email communications projects. Please reach out to me to discuss further how I will assist you in this project to be a success.
Thank you
Regards,
Faith
With over 5 years of experience in data management, I am intimately familiar with tasks that demand a strong attention to detail and accuracy in execution. Whether it is identifying and removing duplicate data, updating property calendars in strict adherence to changing availability, or ensuring guest details are promptly forwarded for record-keeping purposes, these responsibilities fall well within my expertise.
What sets me apart is not just my proficiency with basic software tools like Microsoft Word & Excel but also my ability to transform clunky data into easy-to-digest reports utilizing pivot tables and graphs. This skill is vital for effective account management, enabling me to organize essential information at a glance and empower you to make data-driven decisions.
Additionally, as a freelance virtual assistant/process manager, I have dealt with clients' diverse needs, often requiring me to shift focus between various tasks within a short span of time - this flexibility makes me the ideal candidate for a fast-paced role such as yours. My commitment to rapid delivery without sacrificing quality ensures your properties are always accurately listed and up-to-date on Booking.com. Let's collaborate to make each communication touchpoint with guests a seamless experience!
I’m Md. Habibur Rahman. Working as an Assistant Manager at Hyundai Bangladesh. I have about 9 years working experience in 4 different reputed group of companies.
I am experienced in the following fields which can be virtually managed:
* Logistics Management.
*Transport Planning.
* Transport crew’s management and tracking.
*Distribution Management.
*Delivery/Dispatch scheduling.
* Inventory Management for avoiding over stock and empty stock
* Multiple store/warehouse/outlet/regional distribution center management.
* Order processing.
* Customer Service.
Other Skills:
Software Skills: Oracle EBS, SAP ERP, Dream Apps ERP.
Data Entry Related skills: Microsoft Word, Microsoft Excel, Power point, Outlook, Data Entry, Data Scraping, Web Research.
As a candidate for the Customer Support Specialist role, I possess a keen eye for detail and a commitment to excellence that aligns perfectly with the requirements of the position. My academic background, coupled with my experience in client management and customer service, makes me a suitable fit for this role.
With a degree in technical and managerial side, I have honed my analytical and problem-solving skills, enabling me to handle tasks efficiently. Proficient in basic software tools like Microsoft Office, I can ensure accurate representation of property information and seamless communication with clients. My ability to adapt to fast-paced environments and manage multiple tasks reflects my capability to excel in this role.
Furthermore, I am more than willing to undergo any trial tests to demonstrate my capabilities. I am confident that my attention to detail, collegiate background, and willingness to commit to the position make me a suitable candidate for the Customer Support Specialist role. Thank you for considering my application, and I look forward to the opportunity to contribute to your team.
In addition to my background in economics and research, I have extensive experience working as a virtual assistant from the comfort of my home. In this role, I have effectively managed emails, organized schedules, and coordinated various administrative tasks with efficiency and attention to detail. Through my remote work experience, I have honed my communication skills, adaptability, and ability to multitask effectively in a fast-paced environment. I take pride in my proactive approach to problem-solving and my commitment to delivering exceptional support to clients and colleagues alike. My experience as a virtual assistant has further strengthened my ability to work autonomously and manage time efficiently, making me a valuable asset in any remote working environment.
I have good skill abaout this you can easily understand I have 3 years experience in this
Please contect me than we can discuss further
Thanks
Rani khan
